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IT Support Engineer
IT Support EngineerReed • King's Lynn, Norfolk, UK
No longer accepting applications
IT Support Engineer

IT Support Engineer

Reed • King's Lynn, Norfolk, UK
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

IT Support Technician – Kings LynnSalary: circa £30,000Location: Kings Lynn (On-site)Employment Type: Full-time, Permanent

REED Technology are partnering with a Kings Lynn–based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment.

You’ll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites — and because this is not a call-centre environment, you’ll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape.

Key Responsibilities

A genuinely varied role where no two days are the same — you’ll get involved in:

Technical Support & Troubleshooting

  • Handling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications.
  • Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks.
  • Monitoring systems to minimise downtime.

Backups & Data Security

  • Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early.
  • Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed.

Microsoft 365 & Device Management

  • Supporting SharePoint, OneDrive, Teams and related services.
  • Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets.

Additional areas you’ll gain exposure to

  • Security tools including Sophos Central, MDR/NDR and firewalls.
  • MFA, penetration testing and phishing-awareness tools.
  • Working on team projects and improvement initiatives.
  • Website provider liaison, disaster recovery planning and process documentation.
  • Delivering user training including cyber-security awareness.
  • Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided).

Key Skills and Experience:

  • Solid generalist IT support experience.
  • A proactive, helpful and customer-focused approach
  • Willingness to learn and develop — training (internal and external) is provided where needed.
  • Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security.

If you have the skills and experience for this role, please apply using the link provide.

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IT Support Engineer • King's Lynn, Norfolk, UK

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