THINKHOUSE is one of the world’s leading independent agencies and a B Corp certified company. Our Client Service team is growing and we’re on the hunt for exciting new talent to join us in the next stage of our adventure. This is a position open to experienced Client Leaders who will lead and guide our clients through their creative comms and strategic work.
Our Client Service team is creative, strategically minded, super organised, has a collaborative spirit and has the client relationship at the heart of everything that we do. You will be joining a high functioning team who are already driving national and globally, culturally relevant FAME, TRANSFORMATION and PLANET services for our clients.
The Client Service team sits in the heart of the other THINKHOUSE services including Creative, Film, Copywriting, Creative Innovation and Technology, Planning and Insights, Social and Digital, Events and PR – all of which are inspired by and/or delivered by the next generation of creative thinkers.
THE MUST HAVES
1: A Resilient and agile mindset
This role, like all roles in THINKHOUSE, requires an agile, open mindset. This agility is essential for the nimbleness we pride ourselves on. We’ve done away with the rigidity of traditional agency and production house structures and every member of the team leans in to get the job done. This brings our clients, and brands, a more open-minded creative approach and capability. It also provides a rich learning environment for professionals eager to consistently innovate their practice.
The role is fast-paced and involves being able to handle multiple projects at once, within an environment that encourages growth and development.
2: An innovative thinker
The right candidate will be an innovative thinker, always on the cutting edge of the marketing world. They will be highly self-motivated and have a strong grasp of account management of top-level clients and brands and youth culture. Experience in independent account leadership and business development is key.
3: Team Player and a Leader
The candidate must be able to demonstrate that they can develop trusted relationships by working with our leading marketing experts to deliver world-class, client-focused solutions. Our clients include some of the world’s biggest brands across multiple sectors including food & drink, services, finance, not-for-profit, and lifestyle. The winning candidate will work within our agency’s interdisciplinary team and will contribute to the continued improvement of our agency’s offering.
4: Experience and/or Expertise
Proven experience working in a creative agency where you can demonstrate strong working relationships both internally and across your client base. Ability to influence and oversee the creative process from strategy and ideation to delivery and results. Experience managing a team of Account managers and Account Executives to deliver all outcomes. An appetite for new business and growth and developing new ideas for our existing clients. Financial literacy is a must as the candidate must prove their ability to oversee all creative and commercial requirements for your assigned accounts.
THINKHOUSE is a proud equal opportunities employer. We're passionate about continuing to build and support a diverse creative community at THINKHOUSE and welcome applications of all genders, abilities, backgrounds and qualifications for this role. We’re trained in unconscious bias and have developed a strong, fair recruitment process that means we find the right candidates in the fairest way possible.
Client Service Account Director • London, GB
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