Bar Supervisor

Job Title: Bar Supervisor

Responsible to: Food and Beverage Manager
Responsible for: Supervising Whisky/Bo and Muc bar on shift
Hours: up
to 45

Scope and
general purpose: Supervise the bar service on your shift to exceed the expectations of our guests to a five-star standard, by creating unforgettable memories and
inspiring and challenging yourself to deliver them with passion.

Main
Responsibilities:

Guests & Quality

• host and coordinate
  the bar experience at the Bo and Muc & Whisky Bar for all guests to a
  +1 standard.


• ensure that service
  is delivered with excellent product knowledge and a professional
  understanding of menus, cocktails, beers, spirits wines and suppliers.


• prepare bills, and process
  guest payments and transactions using the POS system.


• communicate with guests
  to resolve issues, and complaints to ensure satisfaction.


• ensure the
  “cash-up” of the takings, to record and store safely.


• ensure the
  “lock-up” procedure of the bar at the end of service so the building is
  secure and safe.


• Assist and
  co-ordinate the cleaning of bar, and guest areas so that it is always of
  the highest order.


• Liaise with the Food and Beverage Manager in supporting professional drinks service and
  knowledge.


• Communicate
  effectively with the food service team and other departments and assist
  when necessary or upon request by a Manager.


• assist with the
  service of food as required to support the restaurant teams.

Team

• assist with drinks
  training for the team as required by Management to influence up-selling
  and suggestive selling.


• assist with
  departmental training for yourself and others when necessary.


• ensure the rules
  for alcohol service to the team are always upheld.

Productivity

• To assist with the
  completion of departmental checklists, cleaning rotas and operation
  procedures to ensure maximum efficiency.


• Ensure bar stock is
  monitored to ensure all stock items for the bar are available and do not
  run out.


• Regularly monitor
  stock for quality and use by dates to ensure efficient and effective
  rotation and compliance.

Health & Safety

• Supervise the
  health and safety on shift, record and diagnose hazards


• Ensure complete
  compliance of self and team with Health & Safety regulations.


• Ensure the
  psychological safety of all team members so they do not fear speaking to you and any other
  member of the team.


• To assist with
  implementation of any new policies, practices to ensure a continuous
  process of improvement within departments.


• To apply the safe
  service of alcohol in line with the Licensing (Scotland) Act 2005.

Sustainability

• Proactively
  supervise ESG on your shift in
  reducing energy consumption and wastage, and creative ideas for embedding
  the policy within your team and your department.


• Be able to clearly
  communicate our ESG policy and Earth Check to the team, guests, and
  suppliers.

EXPECTED BEHAVIOURS

• Friendly, Pleasant, kind and easy to talk to.


• Aspirational Have hopes and desires to achieve your goals.
  


• Honest Have integrity so you can be trusted,
  straightforward and truthful.


• Challenging Interested in testing your ability, skills,
  and the way you think.

ESSENTIAL
REQUIREMENTS

• At least 12 months bar experience.


• UK passport/Pre-Settled Status


• Wine Knowledge


• Whisky and Gin Knowledge


• Cocktail Knowledge


• Passionate about Food