Warehouse Shift Manager Nights

About The Role

As a Shift Manager, you'll lead one of our largest operational teams, with responsibility for over 100 colleagues across both permanent and agency workforces.

Working nights, you'll be the senior operational leader on shift, setting standards, driving performance and creating an environment where people can thrive. You'll be equally comfortable celebrating success, coaching performance and having challenging conversations when needed.

You'll lead from the front in a fast-paced logistics environment, balancing operational delivery with people leadership to ensure every shift runs safely, efficiently and on plan.

This role is ideal for an experienced people manager who can continue to develop and navigate ways or working, thrives in high-volume operations, enjoys building strong teams and isn't afraid to tackle difficult situations head on.

• Salary: £41,954.34
• Shift Pattern: 4 on 4 off rotational shift pattern.
• Hours: 40.25
• Start/Finish time; 6.00pm-6.00am

Job type: Full time and permanent contract

• Location: AO Plc, Alpha Building, Weston Road, Crewe, Cheshire, CW1 6BF

Here's What You Can Expect To Be Doing

Leadership & Support

• Lead, motivate and support a team of permanent and agency colleagues.
• Allocate work and ensure operational targets are achieved.
• Support the Operations Manager and take ownership of the shift when required.
• Create a positive, accountable and high-performing culture.
• Confidently manage performance issues and difficult conversations.

Operational Excellence

• Oversee day-to-day operations across multiple departments.
• Manage labour allocation, operational reporting and shift handovers.
• Drive stock accuracy, investigate issues and coordinate resolutions.
• Ensure operational equipment is maintained and available.
• Conduct H&S walkarounds and ensure safe working practices are followed.

People Management & Development

• Conduct 1:1s, performance reviews and development conversations.
• Manage employee relations cases including welfare, disciplinary and grievance meetings.
• Support recruitment, onboarding and colleague development.
• Recognise and reward great performance while driving continuous improvement.

A Few Things About You

Logistics Operations

• Strong understanding of warehouse and logistics operations.
• Experience in labour planning, stock control and operational problem-solving.
• Confident using WMS, Microsoft Office and operational reporting tools.
• Able to analyse data and drive performance improvements.
• Proven experience in multi- site management.

Leadership & Development

• Proven experience leading large teams (100+ colleagues) within a fast-paced operation.
• Experience managing both permanent and agency workforces.
• Confident handling challenging behaviours, difficult conversations and performance management.
• Strong coach who can engage, develop and motivate teams.
• Resilient and comfortable leading a large operation on nights.

Operational Performance

• Able to optimise processes and deliver results under pressure.
• Proven track record of improving operational performance and team engagement.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• 24 days holiday
• At least 5% contribution pension scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Make a difference day (x2 fully paid charity days a year)
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

To see all our benefits and perks, visit our AO Benefits page