Client Executive

About IMSM IMSM (International Management Systems Marketing) is a global force in ISO consultancy - helping organisations not just achieve certification, but transform the way they operate. We partner with businesses across every sector, elevating performance, boosting compliance and unlocking measurable competitive advantage. Now part of the Axiom GRC division within the WorkNest group and backed by Inflexion, we bring the reach and resources of a worldwide organisation. With teams spanning the UK, Europe, North America, APAC, Africa and Canada, and a growing network of employees and expert contractors, enables us to deliver high-quality, results-driven ISO consultancy to clients worldwide. Role Overview The Client Executive plays a key role within the Client Management function. Carrying a small personal target, this role is focused on supporting client retention and growth while developing the fundamentals of account management. Success is driven more by attitude, drive, and willingness to learn than by formal education or prior experience. This role is ideal for someone who is ambitious, hardworking, and eager to build a career in client management. Key Responsibilities Promptly deal with client enquiries and work alongside internal teams to resolve or qualify new opportunities Work with other Client Manager’s/Head ofs to implement client management strategies Utilise the latest tooling (e.g. Lusha) to map accounts for further business Pass larger/more complicated deals to the Senior Client Manager/Head of to close or give to an external resource (depending on complexity) Manage passed over opportunities with regular contact/updates from Client Manager/external resource Client Management & Portfolio Contribution Manage a small portfolio of clients, ensuring satisfaction, retention, and growth against a modest target. Support senior colleagues with client meetings, renewals, and account planning. Build confidence in managing early-stage client conversations and day-to-day interactions. Identify upsell and cross-sell opportunities, working with the wider team to progress them. Ensure client needs are captured accurately and communicated across internal teams. Learning & Development Take part in structured training, mentoring, and coaching to build commercial and account management skills. Proactively seek feedback and apply learnings to improve performance. Develop knowledge of the compliance standards sector to support client conversations. Collaboration and Team Contribution Work closely with Sales Managers and Senior Client Managers to contribute to wider portfolio success. Partner with Product, Operations, and Service Delivery teams to understand how client needs are delivered. Support Marketing initiatives, following up on campaigns and client engagement activities. Maintain accurate CRM records, ensuring visibility of activity and client progress. Build resilience and adaptability by handling challenges and setbacks constructively. Contribute positively to a collaborative, client-focused team culture. What You Will Bring No formal client management experience required; success will be based on attitude, drive, and willingness to learn. Strong communication skills and confidence engaging with clients. Ambitious, resilient, and motivated by achieving targets. Organised, reliable, and disciplined in following up tasks and maintaining accurate records. Curious and eager to learn about the industry standards sector. Willingness to travel occasionally for client meetings, reviews, and industry events. At IMSM, we believe in creating a workplace that’s built on collaboration, inclusivity, and continuous growth. We are committed to fostering a culture where Diversity, Equity, and Inclusion (DEI) are fundamental values, and where every team member feels respected, valued and empowered to succeed. We provide opportunities for professional development to help our colleagues reach their full potential, and we strive to create an environment where everyone’s voice is heard. We are proud of our culture, which fosters both innovation and learning, and we are dedicated to building a space where all our team members can thrive and contribute to our collective success. Are you ready to join us and be part of a dynamic, inclusive team that is shaping the future of ISO consultancy?