Problem Manager

Location: Kings Hill / Hybrid Salary/package: £40,000 - £45,000 per annum Contract type: Permanent Hours: Full time, 37 hours per week Cantium Business Solutions are looking for a Problem Manager to join them. If you enjoy finding the root of issues and improving how IT services run this role gives you the chance to make a real impact across a large and busy IT environment. You will be the person who brings clarity structure and solutions where they are needed most. Who we are This role sits within Cantium Business Solutions a technology and business services provider within Commercial Services Group . Cantium supports public sector and education organisations with secure reliable and insight driven services. As part of CSG you will be contributing to a group known for delivering high quality back office services to customers.. Why this role matters As Problem Manager you will oversee the full lifecycle of problems ensuring they are identified managed and resolved within agreed service levels. Your work will help prevent incidents minimise disruption and improve the stability of IT services used across the organisation. You will take ownership of major issues analyse trends and work with technical teams to drive long term solutions. What you’ll be doing Identify log and classify problems across IT services with a focus on root cause identification. Coordinate with internal teams and external partners to design and implement solutions. Review and maintain the problem management process so it remains effective and aligned to ITIL. Manage the full problem lifecycle from identification through to closure. Maintain the Known Error Database in ServiceNow. Analyse incident trends and raise problems with the aim of reducing incident volumes. Document all problem management activity and keep stakeholders informed. Produce monthly reporting and statistics for service review meetings. Work closely with Incident Management and Continual Service Improvement to prevent reoccurrence of major issues. What we’re looking for Proven experience in problem management within an IT environment. ITIL knowledge or certification. Experience using ITSM tools such as ServiceNow. Clear communication skills with the ability to explain technical issues to non technical audiences. Organisational skills to manage multiple problems at once and drive them to resolution. What you’ll get in return Salary of £40,000 - £45,000 per annum 25 days annual leave Life assurance cover (4x salary) Cantium operates a matched pension scheme with a maximum employer contribution of 12%. Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme Volunteer days and access to a comprehensive wellbeing programme Tailored learning and development support with real opportunities to progress Why CSG? Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.