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Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data Systems, Service Now – On-site[...]
Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data Systems, Service Now – On-site[...]MRP-Global • Newmarket, England, United Kingdom
Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data Systems, Service Now – On-site[...]

Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data Systems, Service Now – On-site[...]

MRP-Global • Newmarket, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

A large global organisation are seeking a Lab Support Engineer to provide hands-on support for laboratory instrumentation, alongside desktop support responsibilities. The role includes managing hardware inventory, troubleshooting technical issues and supporting Windows 10/11 upgrades/migration activities.

This will be an initial 6-12 months+ contract with the opportunity for multiple extensions.

This position will be based on-site full time, in East Anglia UK.

Responsibilities

  • Working with System owners, global project team and suppliers/vendor engineers to replace obsolete hardware & out of support operating systems following the clients processes in respect of the following
  • Installing and configuration of new PCs
  • Installing and configuration of simple software installations
  • Assisting 3rd party vendors under the clients control with complex installation when required
  • Providing Hypercare IT support for lab-based personnel as part of deployments.
  • Collecting and maintaining inventory information and updating CMDB (ServiceNow) aimed at achieving a high degree of accuracy (>80%)
  • Collaborating with existing BAU Digital Lab solutions teams
  • Following the clients SOPs
  • To assist monitoring compliance and adherence to GLP & GMP standards
  • Previous exposure to laboratory instrumentation such as Chromatography Data Systems, Mass Spec
  • Experience with Win 10/11 Upgrades & Migrations
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Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data Systems, Service Now – On-site[...] • Newmarket, England, United Kingdom

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