Key Account Manager

At ANS, we believe great account management is about more than renewals and revenue. It's about building genuine partnerships, understanding what matters most to your customers, and helping them achieve their goals through technology.

We're looking for a Key Account Manager to join our Customer Success team, taking ownership of a portfolio of around 40 clients across our Tier 3-4 customer base.

You'll become a trusted advisor, helping customers maximise the value of their investment in ANS while identifying opportunities to support growth, reduce risk and drive long-term success.

What you'll be doing..

• Managing and developing a portfolio of existing customers
• Building strong relationships with stakeholders, influencers and decision-makers
• Leading commercial reviews, QBRs and strategic planning conversations
• Driving retention, renewals and customer satisfaction
• Identifying meaningful upsell and cross-sell opportunities across cloud, data, AI, security and managed services
• Creating and executing account plans to support customer growth
• Working closely with Pre-Sales, Service Management and Managed Services teams to deliver exceptional customer experiences
• Acting as a trusted advisor and escalation point when customers need support

What we're looking for..

You'll have experience in a client-facing Account Management, Customer Success or commercial role, with a proven track record of:

✅ Retaining and growing B2B customer accounts

✅ Building trusted relationships with senior stakeholders

✅ Leading commercial and renewal conversations

✅ Consistently achieving sales and retention targets

✅ Solution selling within technology, managed services, cloud, data or AI environments

We're looking for someone who is commercially driven but always puts the customer first. Someone who asks great questions, thinks strategically, challenges constructively and genuinely enjoys helping customers succeed.

Interested? Apply now or get in touch for a confidential conversation.