Call Centre Advisor

Job Description

Call Centre Advisor - Part Time

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Glasgow

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6 month Contract, starting 7th September

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Monday to Friday, including working every other Saturday

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25 hours per week

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£20.95 per hour via Umbrella

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Tate are delighted to be working with a leading retail and commercial bank to recruit for a number of Part Time positions within their Fraud and Scams team. These roles are essential in supporting customers affected by the rapidly rising threat of fraud, ensuring they receive the understanding, protection and guidance they need during challenging moments.

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Our client is offering the opportunity to join their business on a Part Time 6 month contract working 25 hours a week. If you have experience working in a call centre position supporting customers with empathy, patience and understanding then we would love for you to apply.

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The Opportunity

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You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you are able to navigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

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The key details!

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• £20.95 per hour, paid via Umbrella
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• Part Time: 25 hours per week
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• 6 month contract
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• Hybrid working once training is complete, 3 days a week in the office.
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• Office based in Glasgow City Centre.
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• Working 13:00pm - 18:00pm Monday to Friday.
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• Working every other Saturday 10am - 15:00pm (weekday off in lieu)
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• 7th September start date!
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What you will be doing

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• Supporting our clients' customers during vulnerable moments, when they most need it.
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• Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
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• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
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• Championing customer experience, delivering a personal touch tailored to the customer's needs. Showing empathy and understanding, focused on the right outcome.
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• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.
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What we ask from you?

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• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
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• Exceptional listening and communication skills with the ability to show empathy in a customer situation.
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• Strong teamwork ethic and highly motivated.
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• A real desire to go above-and-beyond for customers
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• Effective team working skills with a flexible, can-do approach to work
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• Ability to grow, adapt and change accommodating business needs and priorities
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Training

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If successful you will undergo paid training for a minimum of 6 weeks, at least 4 weeks of this will be onsite in the office every day Monday to Friday 1pm to 6pm. After which the role will then be Hybrid with office attendance of 3 days per week and working every other Saturday.

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What next?

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If you are interested in this position, then please apply today and if suitable one of our team will be in touch to discuss your application.

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Please note the start date for this role is Monday 7th September.

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Please Note:

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This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS and Credit check, alongside 3 years of referencing.

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This role will also be paid via an Umbrella company, and we suggest you understand and consider this before applying.

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Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

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Tate is acting as an Employment Business in relation to this vacancy.

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Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.