Telesales Executive

We all have a responsibility to do everything we can to ensure a brighter, more sustainable future - from the largest multinational to the smallest family home.

'Immer Besser' defines Miele's commitment to always do better in everything we do. It keeps motivating us to make better, smarter appliances so the homes and businesses they serve become more sustainable, from one generation to the next.

Do you have a customer focus that goes beyond expectations?

Want to join a team of experts who have a passion for the products we create?

Based at our headquarters in Abingdon, Oxfordshire, we are inspiring and delighting our customers and we are looking for someone to join us in our inbound sales team.

Creating a premium consumer experience to share our market leading appliances; you will be the face of Miele delivering a premium service at every point of the consumer journey to delight our consumers at every step of the way.

Who are we?

Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.

Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means : we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.

In this role you will be...

Reporting to the Direct Sales Team Manager, you will lead your consumers through a detailed consultation to the selection and purchase of Miele appliances which meet the needs and wants of the future user. Whilst working to up-grade products and up selling of accessories to expand the consumers use of their appliances. All whilst promoting pride and passion for the Miele brand.

We deliver a quality experience to our customers driven by people who are passionate about the consumer experience.

You will be working as a core member of the Sales team, based in the Abingdon Head quarters you will drive to hit your sales targets, which in turn contribute to the teams success. Additional administrative duties to support the customer journey and sales processes are completed in this role.

Our customers are loyal and inquisitive, you will be need to demonstrate your knowledge of the ranges benefits through a variety of medias including over the telephone and in emails. You'll be confident and professional with the ability to respond effectively to your consumers need through quotations and queries.

You will bring previous experience of working in a customer facing sales role and can build rapport and trust to drive credibility and confidence in what is required. Most importantly you will bring the passion and pride that matches the brand with the ability to effectively multi-task. IT literate with the ability to adapt to systems and processes and work really well as a team to achieve great results.

Your hours of work will be a minimum of 20.5 hours per week to be worked over 3 days Thursday 09 : 45am - 18 : 00, Friday 11 : 00 - 18 : 00 and Saturday 09 : 00 - 16 : 00.

You may be asked to work flexibly within these hours and days to accommodate the operational requirements of the business.

We offer a salary starting at £13,720  rising to £14,268 post probation, plus an evolving pay, bonus and benefits package.

We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best.

Please apply below by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.