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Frontier Resourcing
Service Delivery ManagerFrontier Resourcing • Bristol, Avon, UK
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Service Delivery Manager

Service Delivery Manager

Frontier Resourcing • Bristol, Avon, UK
30+ days ago
Job type
  • Full-time
Job description

Service Delivery Manager – Defence

Location: Bristol (predominantly on-site with some hybrid)
Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British National)

We're seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused programmes within a highly regulated environment.

Sitting within the IT function and working closely with Secure Operations, you'll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services.

What you'll be doing

  • Build, recruit and lead a new IT Secure Operations Service Delivery team
  • Own and manage Incident, Request, Change, Problem and Escalation processes
  • Design and embed ITIL aligned service management processes
  • Drive continual service improvement through KPI reporting and trend analysis
  • Man...
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Service Delivery Manager • Bristol, Avon, UK

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