Healthcare Assistant (HCA)

About the Role

Every journey matters. Make a real difference with Prometheus.

Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety.

As a Health Care Assistant you will be at the heart of this service, supporting patients during transfers, ensuring their safety and comfort, and working alongside qualified nurses and other healthcare professionals. Every shift brings variety, from providing crisis intervention to maintaining a reassuring presence during transport. If you want a role where your care and professionalism make a genuine difference, Prometheus is the place to build your career.

Job Opportunity

In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional wellbeing.

You will:

• Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism

• Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations

• Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support

• Drive ambulances when required, ensuring safe, smooth and timely journeys

• Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care

• Respond calmly and effectively to emergencies, using your training and judgement to act in the patient’s best interests

• Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority

• Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date

• Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service

• Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction

Essential Skills

Mandatory:

• Enhanced DBS clearance for both adults and children

• Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points

• Right to work in the UK

Desirable:

• Excellent written and verbal communication skills

• Strong attention to detail and focus on accuracy

• Proactive, positive and able to work independently or as part of a team

• Well organised with good time management skills

• Experience in a healthcare support or compliance focused role

About Company

Prometheus Safe & Secure is a specialist provider of secure patient transport and enhanced observation services for people with mental health needs. Operating 24 hours a day, 7 days a week across the UK, we work in partnership with the NHS and private healthcare providers to deliver safe, dignified and compassionate support when it is needed most.

Our services include secure patient transport for planned and urgent transfers, including those under the Mental Health Act, as well as enhanced observation and “bed watch” support in hospitals, A&E departments and Section 136 suites. Every journey and placement is managed with patient safety, dignity and respect at the forefront.

We are regulated by the Care Quality Commission and are members of the Independent Ambulance Association. Our Birmingham service currently holds a CQC overall rating of “Good.” Clinical governance, safeguarding and staff training are central to everything we do, ensuring we meet the highest standards of quality and compliance.

Our teams are made up of experienced mental health professionals and trained support staff who provide therapeutic, person-centred care designed to minimise distress and protect wellbeing. With a dedicated operations hub, we provide nationwide coverage, rapid response and a seamless service that reduces pressure on frontline healthcare providers.

Prometheus Safe & Secure is part of the RCI Group, alongside Prometheus Complex Care, enabling us to offer a complete package of secure transport, enhanced observation and specialist staffing. Together we provide continuity of care and a trusted partner for healthcare organisations across the UK.

DE&I

At Prometheus Safe & Secure, we believe diversity strengthens our team and enhances the care we deliver. We are committed to recruiting from all backgrounds and ensuring every applicant is treated with fairness, respect and dignity.

When hiring, we base decisions on skills, experience and potential, not on race, gender, age, disability, religion, sexual orientation or any other characteristic. We actively seek to remove barriers from our recruitment process and support equal opportunity: from inclusive job descriptions to accessible interview arrangements.

We welcome applications from people of all walks of life and encourage anyone who shares our values and commitment to safe, compassionate care to apply.