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Sheppard Robson
IT Support AnalystSheppard Robson • Manchester, England, GB
IT Support Analyst

IT Support Analyst

Sheppard Robson • Manchester, England, GB
30+ days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Sheppard Robson is recruiting an IT Support Analyst to join its team in Manchester.


The role is well suited to an enthusiastic individual looking to join a creative and vibrant office in a key support role.


The role is based on site, 5 days a week and will include a wide range of tasks including helpdesk queries, support across multiple offices, installing, configuring, and supporting hardware, software, systems/servers and mobile phones.


The role is preferably located in Manchester.


Key Tasks

  • Troubleshooting hardware and software issues
  • Managing support queries from multiple sources that range from 1st to 3rd line
  • Working in a small IT Team of between 2-6 people.
  • Working in a SME sized business of 50-400 users over multiple offices.


Experience and Skills

  • 2 years minimum proven experience in an IT support role
  • Strong experience of Adobe Creative Cloud products, Autodesk Revit/AutoCAD, Bentley, Microsoft office 365/Teams.
  • Strong experience of Windows 11, Windows Server 2022, Active Directory, DNS, DHCP, Group policy, PowerShell, pc imaging.
  • IT and Microsoft certifications (or similar)
  • Self-motivated with strong prioritisation skills and attention to detail
  • Approachable and articulate
  • Positive and proactive in dealing with tasks and support requests
  • Able to work within a team environment
  • Working in a Design/Architectural environment would be an advantage.


The salary is dependent on the successful applicant's experience and qualifications.


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IT Support Analyst • Manchester, England, GB

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