Service Designer
Location: Remote
Rate: £575/day Inside IR35
Duration: Initial contract until October (extension likely)
Clearance: Active SC
Overview
We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio.
This is an opportunity to contribute to high-profile government programmes that support critical public services.
Key Responsibilities
* Design and improve end-to-end user journeys across complex digital services
* Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers * Facilitate workshops to understand user needs, pain points, and service improvements
* Produce service blueprints, journey maps, process maps, and design artefacts
* Apply user-centred design principles to shape service improvements
* Support discovery, alpha, beta, and live delivery phases * Ensure services are designed to meet user needs while aligning with business and operational objectives
* Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement
What We're Looking For
* Strong experience as a Service Designer within complex d...
Service Designer • London, London, UK
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