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Royal Garden Hotel Limited
Reception ManagerRoyal Garden Hotel Limited • London, UK
Reception Manager

Reception Manager

Royal Garden Hotel Limited • London, UK
30+ days ago
Job type
  • Full-time
Job description

The Reception Manager is responsible for managing daily operation of the Front Office team to facilities guest experiences in a unique and sincere way.

  • Responsible for the daily running of the Reception team, Assistant Reception Managers, Supervisors, Receptionists, Guest Services Agents
  • Ensure hotel Lobby is manned at all times, guests are acknowledged and greeted with the smile and eye contact
  • Ensure to be the first point of contact for the guests seeking managerial attention
  • Ensure that all guests enquiries, requests, and complaints dealt in an efficient and professional manner
  • Ensure that Reception team members are achieving department budgeted revenue targets as outlined in Business Review Meeting (BRM)
  • Ensure high standards of personal presentation and appearance are maintained at all times by all Reception teams
  • Ensure that Reception teams have effective handovers taking at the beginning and end of the shift
  • Provide direction to the Assistant Reception Managers in achieving departmental objectives
  • Oversee daily operations and give direction to all employees within remit to meet individual and departmental objectives.
  • Manage and assist the team with incoming telephone calls. Monitor the quality of the telephone interactions to ensure a high standard of service

If you’re our ideal Reception Manager, you will have;

  • Hotel PMS experience, ideally Opera PMS
  • Excellent oral and written communication skills
  • Excellent organisation skills
  • Ability to work well under pressure
  • Excellent interpersonal skills and possession of a full understanding of professional ethics, decorum and social skills
  • Must be able to adapt to different audiences dictated by culture and country or origin
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Reception Manager • London, UK

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