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FAIRMONT
ReceptionistFAIRMONT • Knutsford, England, United Kingdom
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Receptionist

Receptionist

FAIRMONT • Knutsford, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

Job Description

  • Deliver a warm, polished and service‑focused welcome to all guests, members and colleagues
  • Maintain full knowledge of spa services, treatments and promotions to confidently support guest enquiries
  • Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responses
  • Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression
  • Keep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all times
  • Handle guest concerns with genuine care, resolving where possible before escalating to management
  • Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts
  • Maximise guest value by promoting spa services, treatments and retail opportunities appropriately
  • Provide accurate information and assistance to guests and visitors, ensuring their needs are fully met
  • Follow correct cash‑handling, float and safe procedures in line with company standards
  • Build confidence in the Jonas booking system and use it effectively for reservations and guest management
  • Carry out front‑of‑house administrative tasks with accuracy and attention to detail
  • Support management by undertaking additional duties when required
  • Follow all procedures for accident reporting, maintenance issues, fire safety and emergency evacuation
  • Adhere to all Health & Safety regulations while on the premises
  • Complete all documentation accurately and in accordance with departmental SOPs
  • Maintain the company dress code and consistently present a professional, polished appearance

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.


Qualifications

  • Experience in Front Office or guest‑facing hospitality roles, ideally within luxury hotels
  • Strong communication and interpersonal skills with a polished, professional presence
  • Familiarity with hotel systems such as Opera Cloud PMS desirable
  • Excellent organisational ability and attention to detail
  • Confident handling payments and guest accounts
  • Understanding of UK hospitality standards including health & safety and GDPR
  • Additional languages advantageous for an international clientele
  • A passion for luxury hospitality and delivering exceptional guest experiences



Additional Information

What is in it for you?

  • Exclusive Discounts:
    • Fairmont Cheshire, The Mere, Spa and Golf discount
    • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
    • 20% off food and beverage in on-site restaurants
  • Colleague restaurant
  • Being part of The Mere Team – our culture is unique!
  • You will benefit from training and development opportunities
  • Competitive salary and benefits including pension
  • 28 days of holiday including public holidays
  • 1-5 days service award based on length of service
  • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
  • And last but not least you will get to work with a team of EXTRAORDINARY people
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Receptionist • Knutsford, England, United Kingdom

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