Data Centre Hardware Engineer

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.

About You:

You are a dynamic DataCentre Hardware Engineer who can manage your own workload and understands the importance of customer communication whilst delivering a quality service for our user base. You have good interpersonal skills and are well organised and practical, with a logical, analytical approach to problem solving. You pay careful, close attention to detail and have experience working in highly complex data centres.

You’ll have knowledge of multiple hardware technologies including Cisco, Palo Alto, NetApp, and Pure systems. You're comfortable implementing changes outside of core hours and have experience with cabling within data centres. As a well-rounded Infrastructure Engineer, you'll be self-motivated and passionate about service delivery to a high standard, with the ability to learn new and varied skills within our Access Group support environment.

You’ll be able to coach other members of staff and share knowledge effectively, work well under pressure and within given timescales, and thrive in a team environment. You’ll also be flexible enough to work outside core working hours when required to implement changes, and you'll be expected to visit our primary data centres on a weekly basis.

Day-to-day, you will:

• Experience of working in highly complex Data Centres - including cabling and upgrades
• Knowledge of multiple hardware technologies including (Cisco, Palo Alto, NetApp, Pure)
• Work on assigned Service Requests and Incidents within the documented SLA’s
• Work within an ITIL framework to reduce customer impacting Incidents
• Review workload to drive efficiency, move processes and technology towards automation and self-service
• Well organised person who will ensure documentation/runbooks are following and kept up to date
• Implementing changes outside of core hours
• Expected to visit primary data centres on a weekly basis

Your skills and experiences might also include:

• Must be self-motivated and passionate about service delivery to a high standard.
• Ability to learn new and varied skills within the Access Group support environment.
• Ability to coach other members of staff and impart knowledge in an effective manner
• Ability to work well under pressure and within given timescales.
• To work within a team environment.
• Be able to work outside core working hours when required to implement changes

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

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