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On-site Engineer - WatfordArc • Basildon, United Kingdom
On-site Engineer - Watford

On-site Engineer - Watford

Arc • Basildon, United Kingdom
30+ days ago
Job type
  • Full-time
Job description
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed. Role Overview: We are seeking a skilled On-site Engineer to provide advanced IT support to our customers, either directly or by handling a range of 1st and 2nd line helpdesk support and escalations. This role involves offering support in person, via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues. Please note this is an On-site role in the Watford area. Key Responsibilities: Provide remote IT support to customers, in person, via phone and email Address and troubleshoot escalated issues. Update and maintain our IT customer documentation and internal knowledge base. Offer support and training to junior engineers to enhance team skills. Work full time at one of our customer sites to resolve recurring or complex technical issues. Diagnose issues and guide users through resolution steps or escalate to the appropriate team when required. Required Skills & Experience: Proficiency in Microsoft server and desktop operating systems. Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice. Understanding of Networking (IP addressing, DHCP, DNS). Experience with Office 365, Azure, SharePoint, OneDrive. Familiarity with Windows 7/10/11. Knowledge of Anti-virus software (e.g., Sophos). Knowledge of VMware and/or Microsoft Hyper-V. Basic networking skills, including knowledge of switches and firewalls. Previous experience with Autotask, Datto RMM, and IT Glue is a plus. Personal Attributes: Flexible and adaptable, remaining calm under pressure. Comfortable working at a customer site 5 days per week Eagerness to learn and improve skills. Honest, dependable, and trustworthy. Well-presented and a strong team player. Customer-focused with excellent service skills. What We Offer: A dynamic and supportive working environment. Opportunities for career progression within the company. Ongoing training and professional development. Competitive salary Key Points: Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time. Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
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On-site Engineer - Watford • Basildon, United Kingdom

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