Operations Manager (Workflow and Coordination) - Cwmbran

Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST

THIS POST IS FIXED TERM/SECONDMENT FOR 6 MONTHS DUE TO NEEDS OF THE SERVICE

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

Join Our Team as a Workflow & Co-ordination Manager. As part of our dynamic Operational Delivery Unit, we are seeking an enthusiastic, motivated, and proactive colleague to play a key role in the on-shift co-ordination of remote clinical assessment services across Wales.

This is an exciting opportunity to gain valuable insight into a pivotal operational leadership role, working alongside an experienced team of Workflow & Co-ordination Managers to ensure the effective delivery of high-quality clinical assessment services. You will be at the heart of service delivery, helping to coordinate resources, manage operational demands, and support the provision of safe and timely care for patients across Wales.

Whether you are looking to broaden your operational experience, enhance your leadership skills, or explore a future career pathway within service management, this role offers a unique opportunity to develop your knowledge and make a real difference.

Main duties of the job

You will have experience of managing a national multi-disciplinary remote assessment in a first line manager role and demonstrate leadership in delivering a safe and effective service through a period of significant structural service change.

If you have the drive, ambition and leadership behaviours required for the role we would love to hear from you.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

Working collaboratively with their respective Locality Manager the principle role of the post holder is the 24/7 operational leadership of a defined area.

The post holder will provide direction and support nurture and development to all staff within their line management.

The post holder will manage the delivery of works, estates, security and housekeeping at local site.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications and Knowledge

Essential criteria

• A degree level of education, or equivalent demonstrable experience
• Prioritising conflicting demands and often unpredictable work patterns
• Ability to demonstrate visible leadership in challenging and stressful situations.
• Clinical Qualification, Registered Nurse or Paramedic

Experience

Essential criteria

• Experience of managing and influencing people
• Experience of working with a diverse range of stakeholders
• Experience of working in a demanding and fast-moving environments

Skills and Attributes

Essential criteria

• The ability to consider, decipher and interpret multiple sources of information in real time to make informed judgements and decisions without reference to others.
• The ability to demonstrate mental agility and decisiveness in rapidly changing environments.
• Leading, inspiring, motivating, developing, and managing staff during: a) Intense operational pressure, b) Critical operational incidents; and c) Distressing emotional circumstances.
• Willingness to take personal responsibility for the success of the role.
• Ability to persuade and influence.

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
• Trust Behaviours and Values.