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HPCareers Ltd
Service AnalystHPCareers Ltd • Leeds, England, GB
Service Analyst

Service Analyst

HPCareers Ltd • Leeds, England, GB
30+ days ago
Job type
  • Full-time
Job description

HPCareers - The Personal Approach to Search and Selection

HPCareers are now supporting our highly reputable and prestigious Creative Digital Agency client in their recruitment for a Digital Service Analyst. This role will join the Digital Service Delivery Team to support services across the entire Service Delivery lifecycle, leading or assisting with Incident / Problem / Change and Configuration Management, as well as Service Reporting, Service Improvement and other service processes.

This is primarily a Service Management role, and there is no requirement to undertake technical support directly. However, an understanding of technologies including .NET, SQL, HTML support, and/or data centre technologies will be beneficial. This role has the potential to develop into a Service Manager.

Accountabilities

  • Monitoring and management of service transactions to meet service targets
  • Challenging/escalating failures in process, or unsatisfactory performance
  • Liaising with the business customer and/or internal escalations as appropriate
  • Participating in wider aspects of Service Delivery, e.g. attending the Change Advisory Board (CAB), Project Handover meetings, Major Incident bridges, Problem post-mortems; assist with management and delivery of code releases, maintenance windows etc.
  • Ownership of service improvement items, e.g. problem tickets, changes, challenges to processes etc.
  • Dealing with challenging and conflicting priorities
  • Leading Service Measurement/Reporting/Improvement, and attending service reviews to provide solutions and recommendations

Job Requirements

  • Two years’ relevant Service Analyst experience
  • Knowledge of ITIL service lifecycle, ideally ITIL Foundation certificate, or willing to sit this examination quickly
  • Knowledge of technologies including .NET, SQL, HTML support

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Service Analyst • Leeds, England, GB

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