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CBRE
Assistant Facilities ManagerCBRE • Birmingham, England, GB
Assistant Facilities Manager

Assistant Facilities Manager

CBRE • Birmingham, England, GB
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Assistant Facilities Manager role at CBRE

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Manager to join the team located in Birmingham, England.

Responsibilities

  • Manage and support the FMC (Facilities Management coordinators) ensuring rotas and work tasks are completed
  • Ensure all vendors deliver services in line with the contractual obligations and expectations
  • Resolve any supplier issues directly with nominated vendors
  • Assist / develop a working BCP solution with the CBRE and client team
  • Schedule monthly meetings with the client team to discuss, review and manage the vendors service levels
  • Notate and report all findings in a monthly report
  • Raise purchase orders on JDE and process/endorse client invoicing
  • Ensure a working escalation process is in place and establish a rota for call outs with the team
  • Escalate any emergencies connected with the facilities or equipment
  • Principle point of contact for colleagues in the London sites
  • Liaise with FM vendors regarding service visits with assistance from the security team
  • Ensure office equipment is working and has sufficient supplies
  • Office inspections, recording any faults
  • Carry out cleaning audits in conjunction with the cleaning vendor
  • Assist in keeping FM location operational manual and playbooks up to date
  • Ensure a professional and courteous working relationship is maintained with the landlords and their representatives in both buildings
  • Responsibility for the continual development of the FMC
  • Setting of targets and training for the FMC
  • Ensure that all vendor passes are returned and that NDAs are completed and filed
  • Manage client expectations around cover for events and specific requirements, ensuring that all stakeholders are informed and that actions and responsibilities are fully understood by all
  • Identify any service shortfalls
  • Ensure that all PPMs are carried out as scheduled
  • Manage the stock room, including stock levels
  • Manage the outsourced postal / courier service

Experience Required

  • Strong proven experience in an FM or related services environment
  • Responsible for multiple services at site level
  • Good knowledge of Facilities Management SLA's / KPI's
  • Experience in dealing with suppliers / contractors
  • IT literate – Microsoft packages
  • Good understanding of FM service contracts and negotiations
  • Strong communicator with confident oral and written skills
  • Good administration skills with an eye for detail
  • Strong customer service ethicTeam player mind‑set
  • Ability to work to pressured deadlines and take on challenges when required

Service line

GWS Segment

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

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Assistant Facilities Manager • Birmingham, England, GB

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