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QoH Consultancy
Graduate Chinese Customer AdvisorsQoH Consultancy • Greater London, England, GB
Graduate Chinese Customer Advisors

Graduate Chinese Customer Advisors

QoH Consultancy • Greater London, England, GB
30+ days ago
Job type
  • Full-time
Job description

About the job Graduate Chinese Customer Advisors

Chinese speaking Customer Advisor role with visa provided.

Responsibilities

  • Being a point of contact for all customers providing over the phone and email advice and support
  • Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach
  • Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained
  • Supplying costs and charges for equipment, helping the client to understand which service they require
  • Liaising with site contacts to clarify information and check assess for deliveries and collections
  • Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
  • Raising cases on the CRM database daily to record account history

Requirements

  • Recent graduate currently living in the UK or Europe
  • Fluent spoken and written simplified and traditional Chinese
  • Excellent written and verbal communication skills
  • Able to listen, project empathy, and resolve complaints
  • Able to meet sales and work quotas
  • Be a team player
  • Able to organise, prioritise, and multitask

Visas are provided and relocation assistance if required.

Please apply with your CV and we will get back to you as soon as possible.

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Graduate Chinese Customer Advisors • Greater London, England, GB

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