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Pembrook Resourcing
Head of BusinessPembrook Resourcing • Indian Queens, England, GB
Head of Business

Head of Business

Pembrook Resourcing • Indian Queens, England, GB
30+ days ago
Job type
  • Full-time
Job description

Base pay range

Direct message the job poster from Pembrook Resourcing

Role

  • Head of Business – Department: Dealership Operations
  • Reports To: Group Operations Director / Managing Director

Role Purpose

The Head of Business has full responsibility for the overall performance, profitability, compliance, and leadership of a franchised motor dealership. The role is accountable for driving sales and aftersales results, delivering exceptional customer experience, ensuring regulatory compliance, and developing high-performing management teams in line with manufacturer and group standards.

Key Duties & Responsibilities

  • Leadership & Management
  • Lead and inspire all dealership departments including Sales, Aftersales, Parts, Service, Bodyshop, and Administration
  • Set clear objectives and hold department heads accountable for performance
  • Create a positive, compliant, and high-performance culture
  • Full P&L responsibility for the dealership
  • Deliver budgeted profit, volume, and margin targets
  • Control costs and identify opportunities for growth and efficiency
  • Analyse and act upon key performance indicators across all departments
  • Oversee new and used vehicle sales performance, stock management, and pricing strategy
  • Ensure strong FCA compliance, finance penetration, and adherence to Consumer Duty
  • Maintain manufacturer standards for sales processes and reporting
  • Drive aftersales profitability through productivity, retention, and quality control
  • Ensure service, parts, and bodyshop departments operate efficiently and profitably
  • Monitor technician utilisation, training compliance, and workshop performance
  • Customer Experience
  • Ensure consistently high levels of customer satisfaction and CSI performance
  • Handle escalated customer complaints and ensure timely resolution
  • Embed customer-first culture across all departments
  • Compliance & Governance
  • Ensure compliance with FCA regulations, employment law, health & safety, and manufacturer requirements
  • Prepare for and manage manufacturer audits and performance reviews
  • Maintain robust governance, reporting, and risk management controls
  • People Development
  • Recruit, develop, and retain senior management and key talent
  • Conduct performance reviews, succession planning, and training development
  • Ensure all mandatory training and certifications are maintained
  • Manufacturer & Stakeholder Management
  • Act as the primary point of contact for manufacturer partners
  • Build strong relationships with group leadership, suppliers, and external partners

Skills, Knowledge & Experience

  • Proven experience as a Head of Business, General Manager, or Dealer Principal within the motor trade
  • Strong commercial and financial acumen with P&L responsibility
  • In-depth knowledge of FCA regulations and dealership compliance
  • Excellent leadership, communication, and decision-making skills
  • Experience operating within franchised manufacturer standards

Personal Attributes

  • Results-driven and commercially focused
  • Strong leadership presence and credibility
  • Highly organised with strong attention to detail
  • Customer-focused with a professional approach

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Other

Industries

  • Staffing and Recruiting
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Head of Business • Indian Queens, England, GB

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