This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading an increasing range of engagement activities designed to support organisations with complaint management and reach influential staff. This involves using data to develop meaningful engagement activity and working with colleagues across LGSCO to deliver demonstrable impact.
Working alongside our External Training & Relationship Manager you will work directly with staff at all levels – including senior managers and political representatives – in organisations we oversee. You'll help them comply with our Complaint Handling Code, improve their complaint handling capabilities, and develop new channels of engagement to support better outcomes for the public.
Your responsibilities will include:
You’ll be confident presenting to a range of audiences, able to build rapport quickly, and skilled at adapting your communication style to different audiences.
You’ll be someone who:
Further information about the LGSCO is on the website www.lgo.org.uk
Further information including the job description, person specification and details of how to apply are available at http://www.lgo.org.uk/jobs/vacancies
We particularly encourage applications from Black, Asian and other Minority Ethnic groups who are currently under‑represented within our organisation.
Closing date: 9am Monday 12 January 2026
Interviews via MS Teams: to be advised
For questions, please contact: recruitment@lgo.org.uk
Mid‑Senior level
Full‑time
Other
Human Resources Services
#J-18808-LjbffrEngagement Officer • Coventry, England, GB
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