Digital b2b Experience Manager

Job Title

Digital b2b Experience Manager

Location

Leatherhead, Surrey

Salary

£40,000

Job Description

We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA. Education, Personalisation, and Human Touch. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special.

The Digital b2b Experience Manager will lead the digital transformation of Dermalogica’s education ecosystem by designing and maintaining innovative, scalable, and connected digital platforms. This role ensures every online touchpoint — from LMS to Site — delivers a seamless, intuitive, and future‑ready experience for learners, educators, and retail partners. The role will combine UX design, systems thinking, and automation to future‑proof how we deliver content, measure engagement, and support Professional Skin Therapist (PST), Retail, and consumer communities — including linking educational experiences with loyalty and commerce platforms.

Job Requirements

• Strong background in digital platforms, UX/UI design, and web technology.
• Experienced in WordPress, LMS systems, Shopify, API integrations, and analytics.
• Skilled in Figma, Adobe Creative Suite, and digital optimisation tools.
• Analytical, innovative, and comfortable leading technical projects.
• Experience in education, e‑learning, or the beauty/wellness industry is advantageous.
• Experience linking digital education, engagement platforms, and loyalty or eCommerce initiatives preferred.

Job Responsibilities

• Digital Infrastructure & Systems Management
  • Own and optimise all education digital platforms (LMS, Pro Site, CMS, APIs).
  • Partner with IT, Digital, Shopify, and Sales teams to integrate systems, including loyalty programs, eCommerce touchpoints, and content delivery.
  • Identify and implement automation opportunities that enhance efficiency in content delivery, reporting, and customer service.
  • Develop and document digital processes, governance, and performance standards.
• Design & User Experience
  • Lead UX/UI design using Figma, Adobe Creative Cloud, and related tools.
  • Ensure all interfaces are intuitive, accessible, and on‑brand.
  • Prototype and test new features that enhance the learner journey.
  • Translate content and commercial needs into functional, user‑friendly digital executions.
• Digital Innovation & Futureproofing
  • Research and pilot emerging technologies (AI, gamification, personalisation, chatbots, etc.) to evolve the learning experience.
  • Support scalability and automation in both educational and commerce‑linked experiences.
  • Build a data‑driven feedback loop using analytics (Google Analytics, Hotjar, etc.) to continuously improve platforms.
• Sales & Loyalty Integration
  • Work closely with Sales teams to ensure digital education platforms support loyalty programs and customer engagement initiatives.
  • Align LMS, Pro Site, and Shopify integrations with loyalty touchpoints to drive PST participation and retail engagement.
  • Develop dashboards and reporting to track cross‑platform engagement and the impact on loyalty and sales outcomes.
• Cross‑Functional Collaboration
  • Work together with the Community & Content Engagement Manager to bring creative campaigns and learning content to life digitally.
  • Collaborate with Marketing to ensure alignment with brand and global infrastructure.
  • Support internal teams in digital best practice, training, and adoption of new tools.

Job Benefits

• Private Health Care with Vitality and Medicash
• Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
• A 5% pension contribution from the company as well as access to a pension’s advisor.
• Your Birthday off work!
• 5 paid sick days per year
• £70 monthly product allocation
• Access to new product innovation before they hit the shelves so that you can experience the products first‑hand
• 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Tatcha, Murad, and Paula’s Choice
• Access to Unilever Discounts, an online shopping website discounts on multiple high street brands
• The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
• Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Education

Industries

Retail

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