Senior Product Manager

Senior Product Manager

Department: Strategy & Design

Employment Type: Permanent

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Compensation: £50,500 - £64,000 / year

Description

Are you a Product Manager, passionate about user‑centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading!

About Made Tech

Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the role

Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline.

Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross‑functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

Key Responsibilities

• You will work in a self‑initiated manner, but with support of senior team members, and in a collaborative and inclusive manner.
• Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers’ vision and needs.
• Influence decision making which impacts the success of the team, including scoping work, prioritisation, deadlines, budgets and evaluating risk.
• Work across one assignment for a client at one time.
• Coach, support and people‑manage more junior members of the Product team. Steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables.
• Maintain a broad technical knowledge of product management, and continue to develop knowledge of user‑centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps.
• Contribute to Made Tech’s community of practice for Product and collaborate with other disciplines.
• Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product‑led and design thinking into all that we do.

Skills, Knowledge and Expertise

Skills people must have

• Excellent understanding and articulation of the value of product and user‑centred design.
• Experience and evidence of delivering user‑centred products and services from ideation through to maintenance phases.
• Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client‑facing projects.
• Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline.
• Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users.
• Working within a design consultancy/senior product leadership role in the public sector, health or allied areas.
• Strong empathy and relationship building skills.

Desirable (not essential) skills

• Working with sales teams to build client relationships, develop opportunities and win new work.
• Working in the open – building the trust within teams to share little and often.
• Experience in re‑designing legacy services and products.
• Maintaining a deep working knowledge of product, design and research techniques.
• Experience in line management.

SC Eligibility

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. We are looking for all successful candidates for this role to have eligibility. Eligibility for SC requires five years’ UK residency and five years’ employment history (or back to full‑time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we will not be able to progress your application and will contact you to let you know why.

Benefits

• 30 days Holiday – we offer 30 days of paid annual leave.
• Flexible Working Hours – we are flexible with what hours you work.
• Flexible Parental Leave – we offer flexible parental leave options.
• Remote Working – we offer part time remote working for all our staff.
• Paid counselling – we offer paid counselling as well as financial and legal advice.
• Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a health care cash plan or pension plan.
• Optional social and wellbeing calendar of events for all employees to join should they choose to.

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