Interim Head of PMO - 12 months FTC

This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and a pension scheme offering 6% in year one and 11% after this.

Salary £90,000 - £100,000 per annum FTE + retention

Location London/Hybrid (In Office for days that matter, expected to be two days a week, Wednesdays and usually either Tuesday or Thursday).

About The Role

This is an interim role for 12 months. As the Interim Head of PMO, you will be responsible for leading the Project Delivery function and overseeing the successful execution of the change portfolio. You will provide strategic direction and hands‑on leadership to a project delivery team. A primary focus of this interim role is to uplift capability through coaching and development and to review the operations of the team to ensure it aligns with the evolving strategy and delivery methodologies of the organisation. You will also oversee the Project Management, Business Analysis and Change Management capability, which make up the project delivery function. You will play a central role in liaising with senior stakeholders across the business, resolving escalated issues, and ensuring the momentum of portfolio delivery is maintained.

Key Responsibilities

• Inspire and lead a high‑performing team, foster an inclusive and supportive culture that promotes engagement, growth, and performance.
• Drive strategic programmes and projects, overseeing development and management of a diverse portfolio of projects and programmes, ensuring they deliver tangible outcomes and measurable results that support the organisation’s strategic goals.
• Engage with stakeholders for success, collaborating with programme sponsors and executive stakeholders to build shared ownership and accountability for programme outcomes, managing conflicting priorities and organising a portfolio of change initiatives, and working closely with Finance to align on financial reporting.

About You

• Proven track record in driving organisational success through strategic management and delivery of complex initiatives.
• Strong expertise in Programme Management, enabling you to lead dynamic, high‑performing teams and navigate rapidly changing project landscapes.
• Experience achieving outcomes under waterfall, agile and hybrid methodologies.
• Deep understanding of coaching, developing teams, increasing capability, and adapting management style with empathy and efficiency.
• Resilient, flexible, adaptable, analytical, and adept at solving problems, prioritising, making data‑driven decisions and driving successful outcomes.
• Natural communicator and influencer, excelling at building relationships with stakeholders at all levels, ensuring alignment and buy‑in for strategic initiatives.

Benefits

• 35‑hour working week.
• Generous 28 days holiday a year plus Bank Holidays and option to buy additional days.
• Excellent pension scheme – when you pay in 3%, Which? pays 6% (rising to 11% after one year).
• Discounts at the Sodexo site offering large savings on everyday shopping and holidays.
• Healthcare insurance, private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months).
• Discretionary death-in-service benefit provision equivalent to six times your annual salary.
• Free access to Which? member content and free access to Which? money & legal helplines.
• Free wills for all Which? employees, plus partners of employees can make their will at cost price.
• Work from (almost) anywhere for 4 weeks a year policy.

Interview Process

• Two‑stage interview process: 30‑minute meeting followed by a 60‑minute meeting with a representative from one of the teams you will support, which may or may not include a presentation.

About Which?

We promote a great work‑life balance (all our roles are now hybrid), offering flexible working options in addition to a full‑time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk.

Which? is the UK’s consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we’re committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We’re proud that we ranked 3rd in the ‘Top 25 Inclusive Employers’ List 2024.

We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we’ll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.

Role Profile Head of PMO.pdf

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