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Mountain Warehouse
Team LeaderMountain Warehouse • Ellesmere Port, England, GB
Team Leader

Team Leader

Mountain Warehouse • Ellesmere Port, England, GB
30+ days ago
Job type
  • Full-time
Job description

UK Team Leader (Chain 1 & 5) – Mountain Warehouse

Application Deadline: 9 February 2026

Department: UK Retail

Location: Whitby (WBY)

Compensation: £12.82 / hour

Job Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast‑paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

Key Responsibilities

  • Leadership & Team Development: Foster a collaborative and supportive team environment, coach, train, and mentor staff, keep the team informed and engaged, and empower the team with up‑to‑date product knowledge.
  • Operational Excellence: Uphold impeccable shop‑floor standards, oversee daily store operations (opening, closing, and workflow management), lead visual merchandising, and prioritize health & safety.
  • Sales & Performance: Motivate the team to meet and exceed sales targets and KPIs, identify growth opportunities, and suggest strategies for development.
  • Customer Experience: Set the standard for exceptional customer service, resolve customer concerns promptly, represent the Mountain Warehouse brand, and build community connections.

Qualifications & Desired Attributes

  • Passionate about delivering outstanding customer service.
  • Confident, reliable motivator with a talent for inspiring others.
  • Experienced in all areas of retail, from stock control to visual merchandising.
  • Strong communicator capable of engaging at all levels and giving constructive feedback.
  • Proactive and results‑driven, with a track record of setting and achieving goals.
  • Approachable, trustworthy, and a natural team player.
  • Skilled at problem‑solving within company guidelines and policies.

Benefits

  • Monthly bonus scheme based on performance.
  • 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
  • 28 days annual leave, including bank holidays.
  • Access to the Employee Assistance Programme and a Colleague Hardship Scheme.
  • Generous colleague referral incentive.
  • Auto‑enrolment pension scheme.
  • A stable, successful, and supported environment with length‑of‑service awards.

Additional Information

Senior level: Mid‑Senior
Employment type: Part‑time

We’re shaping an experience and creating a legacy. Embrace the adventure—the driving force of positive change lies within you.

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Team Leader • Ellesmere Port, England, GB

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