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Tenth Revolution Group
Desktop Support EngineerTenth Revolution Group • City Of London, England, GB
Desktop Support Engineer

Desktop Support Engineer

Tenth Revolution Group • City Of London, England, GB
30+ days ago
Job type
  • Full-time
Job description

Desktop Support Engineer – EMEA Technology Team

Location: London (Full‑time, office‑based). Must be based in London or a commutable distance.

Start Day: ASAP.

THIS ROLE IS NOT SUITABLE FOR VISA HOLDERS.

Key Responsibilities:

  • Configure desktop PCs, laptops, monitors, dealer boards, mobile devices, and install software to BTIG standards.
  • Troubleshoot and resolve issues related to email delivery, Microsoft Office 365, telephony (landline & mobile), voice recording, printing, UPS, and other systems.
  • Perform daily system checks and manage ServiceNow queues, including issue logging, assignment, and progress tracking.
  • Take full ownership of incidents and tasks, ensuring timely resolution and accurate documentation.
  • Assist with infrastructure projects, desk moves, and out‑of‑hours maintenance.
  • Manage asset and inventory records.
  • Support disaster recovery tests and collaborate with global technology teams and external vendors.
  • Install Windows OS, MS Office, manage updates, and perform standard builds.
  • Strong Microsoft Office 365 experience.
  • Ability to work in a fast‑paced environment, prioritizing and multitasking effectively.
  • Experience with mobile device management tools and asset/inventory management.
  • Familiarity with SQL for ad‑hoc reporting.
  • Use of help desk systems (e.g., ServiceNow).
  • Exposure to ESX/virtualised environments, CISCO CUCM, and IPC dealer boards.
  • Strong problem‑solving and analytical skills.
  • Excellent interpersonal and communication abilities.
  • Ability to manage competing demands and maintain composure under pressure.
  • Collaborative, adaptable, and solution‑focused mindset.
  • Willing to learn and develop further.

Qualifications:

  • Degree in IT or related field, or equivalent professional experience.

Senior Level: Mid‑Senior level
Employment Type: Full‑time
Industry: Investment Banking

Apply Now if you would like to be part of a dynamic team supporting critical trading operations, where technical excellence and proactive problem‑solving make a real impact.

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Desktop Support Engineer • City Of London, England, GB

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