Seller Onboarding Program Manager, Governance & Experience, TikTok Shop

Seller Onboarding Program Manager, Governance & Experience, TikTok Shop

Responsibilities

• This role sits in our Seller Governance team and is responsible for our seller onboarding and early risk detection for new sellers through onboarding and probation processes.
• Identify patterns in risky seller behaviour, partner with business teams to enable good sellers to grow on the platform.
• Analyze data, identify key areas for improvement and translate into clear, concise, and impactful insights that inform business strategy and project prioritization in the Business Requirements Document.
• Triangulate findings and insights from across different sources to scope out risky sellers.
• Collaborate with cross‑functional teams and key stakeholders to gather requirements, design best‑fit solutions, and inform project timelines and resources needed.
• Build an understanding of compliance requirements for sellers and ensure these are met by current onboarding processes; build continuous improvements in seller onboarding compliance via the internal and external audit process.
• Act as a SME in Seller Governance for a specific early seller risk detection program, providing feedback to internal stakeholders (in Business, Product and other areas of Governance) on key delivery experience gaps and priorities.
• Support investigation and the development of the Seller Governance team's internal knowledge and SOPs.

Qualifications

Minimum Qualifications

• Bachelor's degree and above, ideally from a Business, Operations, Compliance, or related fields.
• Analytical mindset (Excel/Google Sheets, basic SQL a plus); demonstrated analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action.
• Experience in e‑commerce, marketplace dynamics, and/or policy enforcement.
• Strong communication skills with the ability to impact business decisions and influence technical and non‑technical audiences through analytical insight and project management.
• Strong sense of responsibility and innovation, self‑driven, and results‑oriented; clear logic, enjoys analysing the essence of things, and excels at systematically solving problems.

Preferred Qualifications

• Experience in E‑Commerce or marketplace platforms with strong commercial acumen.
• Able to navigate through ambiguity and a fast changing environment; proven track record to thrive in a matrix environment and use hypothesis‑based decision making frameworks.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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