Catering Manager - Northumbria University

We are looking for an experienced Catering Manager to lead a diverse catering operation across cafés, restaurants, retail outlets and hospitality services. This is a highly visible role, combining operational leadership, people development, commercial performance and client engagement in a fast‑paced university environment. Manage day‑to‑day catering operations across cafés, restaurants, retail outlets and hospitality services Ensure consistently high standards of food quality and customer service in line with Chartwells standards Deliver menu implementation, promotions and seasonal offers in line with Compass Group guidelines Work closely with peers, the Operations Manager and Contract Director to share best practice and build a strong, collaborative team culture People Management Lead, coach and develop catering teams, creating a positive and inclusive working environment Manage HR processes including rotas, performance reviews, return‑to‑work meetings and recruitment support Process staff timesheets and payroll accurately and on time using company systems Ensure full compliance with food safety legislation, allergen management, HACCP and Health & Safety policies Maintain excellent hygiene standards across all front‑ and back‑of‑house areas Financial & Commercial Performance Manage budgets, forecasting, stock control and cost efficiencies to achieve financial targets Analyse sales data and introduce initiatives to drive revenue and increase student and staff engagement Manage supplier relationships, ordering processes and waste‑reduction initiatives Support the senior team to deliver strong commercial outcomes and an outstanding customer experience Support university events, open days and bespoke hospitality requirements Proven experience managing a large, busy retail catering outlet or multiple outlets Strong commitment to delivering excellent customer service Solid understanding of line management and HR processes Flexible and adaptable within a dynamic university environment Background in contract catering or large operational teams Strong interest in food & beverage, retail and events Free meals Free on‑site gym Subsidised car parking Contributory pension scheme Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more Receive cash rewards every time you spend and use them on a wide range of brands You can share all discounts and offers with your friends and families As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength! Full‑time Management and Manufacturing Food and Beverage Services #