Customer Services Advisors provide contact centre service delivery and comprehensive information and guidance on council services.
Variable locations around the Dudley Borough, covering different sites.
Full‑time, 37 hrs per week. Shifts set according to business need from Monday to Friday; core hours are 08:30 to 17:15.
Salary: Grade 5 – £26,403.00 – £28,142.00.
Dudley MBC is committed to diversity and inclusion and will anonymise personal data during the application process. All applicants must be able to provide documentation proving their right to work in the UK.
We do not currently offer sponsorship for candidates without the Right to Work in the UK.
Working in the office 3+ days a week (pro‑rata) or onsite full time.
To apply, click on the online application link. For further information, contact Liam Massey or Emma Skitt via email at liam.massey@dudley.gov.uk or emma.skitt@dudley.gov.uk.
If you require support completing an online or paper application or interview techniques, contact Dudley Adult and Community Learning at 01384 818 143 or acl@dudley.gov.uk.
If you have a disability and require assistance in making an application, contact the HR Resourcing Team at HR.Resourcing@dudley.gov.uk.
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Customer Service Advisor • Dudley, England, GB
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