Senior Strategic, Customer Success Manager Europe

Senior Strategic, Customer Success Manager Europe

Join to apply for the Senior Strategic, Customer Success Manager Europe role at UVeye

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI‑centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

As we expand into the UK market, we’re looking for a Strategic Customer Success Manager Europe to support and grow one of UVeye’s most important European partnerships. This role will be based in the UK, with regular on‑site engagement across the region, including regular travel to Paris, France.

In this role, you will serve as the primary partner lead for mobility and airport stakeholders in the UK, while supporting and collaborating closely with our established Paris operation during the early stages of UK expansion. Owning a complex, multi‑party program within a regulated, operationally intensive environment, you will guide partners through onboarding, rollout, and ongoing optimisation—driving adoption, operational excellence, and measurable business value. As the face of UVeye in the field, you will work closely with rental operators, airport teams, and internal UVeye stakeholders to deliver a seamless, high‑impact customer experience, while helping shape a repeatable model for future expansion across the region.

A day in the life and how you’ll make an impact

• Own and manage strategic partner relationships across Europe, while supporting and collaborating closely with our established Paris operation.
• Serve as a trusted partner to mobility operators, airport stakeholders, and internal UVeye teams, ensuring strong alignment across operational, commercial, and technical objectives.
• Lead partner onboarding, site launches, and rollout milestones, ensuring operational readiness and smooth integration of UVeye technology into daily workflows.
• Establish and maintain joint operating rhythms, including regular touchpoints, performance reviews, and on‑site engagement, to drive transparency, accountability, and momentum.
• Monitor operational performance and system utilisation across sites, using data to identify risks, inefficiencies, and opportunities for improvement.
• Proactively identify barriers to adoption and lead structured change-management efforts to drive consistent, reliable use of UVeye technology.
• Track and analyse key program metrics such as usage, acknowledgment rates, throughput, and efficiency, translating insights into clear actions for partners and internal teams.
• Communicate progress, risks, and opportunities to UVeye leadership with clarity and data‑driven insight.
• Capture field learnings and translate them into scalable playbooks, processes, and best practices to support future European deployments.
• Identify opportunities to deliver additional operational, commercial, or customer‑experience value within existing partnerships.
• Represent UVeye in the field with professionalism, strategic thinking, and a solutions‑oriented mindset, strengthening long‑term partner relationships.

Requirements

• 7+ years of experience in Customer Success, Program Management, Partner Management, or Operations within mobility, transportation, aviation, automotive, or similarly complex operational environments.
• Proven experience managing enterprise, multi‑stakeholder partnerships, ideally within regulated or safety‑critical environments (e.g., airports, transportation, infrastructure, large‑scale operations).
• Fluent English and business‑fluent French required, with the ability to lead meetings, operate on‑site, and build trusted relationships in both languages.
• Demonstrated ability to drive adoption, operational change, and measurable value across diverse partner organisations.
• Strong commercial awareness, including experience supporting long‑term account growth, value articulation, renewals, or expansion within strategic partnerships.
• High emotional intelligence and strong stakeholder management skills, with confidence engaging both front‑line operational teams and senior leadership.
• Strong analytical and problem‑solving skills; comfortable using data to monitor performance, identify risks, and drive informed decisions.
• Experience working independently with cross‑functional, global teams across multiple time zones.
• Willingness and ability to travel regularly within the UK and to France, particularly during the initial phase of the role.
• Must have the legal right to work in the UK.

Physical Requirements

This role may involve on‑site or field‑based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments. The role requires travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why UVeye

• Tech‑First Mindset: Join a team at the forefront of innovation, where cutting‑edge technology is shaping the future of AI and redefining the automotive industry.
• Industry Leadership: Be part of a trailblazing company driving real change—backed by rapid growth, a track record of success, and strong partnerships with global industry leaders.
• People‑Centered Culture: Thrive in a collaborative, inclusive environment that values initiative, supports growth, and provides unique opportunities for development through executive workshops and mentorship programs.

#J-18808-Ljbffr