Digital Change and Implementation Manager

OverviewJoin to apply for the Digital Change and Implementation Manager role at DWP Digital.This range is provided by DWP Digital. Base pay rangePay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.We’re looking for a Digital Change and Implementation Manager to make sure new digital services land smoothly and deliver real benefits. You’ll plan and coordinate deployments, work closely with service teams, and embed agile ways of working across DWP. This is a hands-on, collaborative role where you’ll manage priorities, coach others, and help shape strategies for iterative releases.Digital with Purpose.We are looking for a Digital Change and Implementation Manager to join our community of tech experts in DWP Digital.We’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.We help people into work, and make payments worth over £195bn a year to support and empower millions of people.Leadership & Priority Setting - Demonstrates ability to understand and own roles, responsibilities, and business priorities. Communicates priorities, objectives, and expectations in a clear, motivating, and enthusiastic manner to maximise team performance.Change Communication Planning & Delivery - Experienced in creating and executing communication plans for large-scale IT changes. You and your roleWe’re looking for a Digital Change and Implementation Manager to help deliver successful business implementation of digital services across DWP. In this role, you’ll work with multiple Digital Service teams and a wide range of stakeholders to ensure deployments are well-planned, aligned with sprint delivery, and meet operational needs. You’ll play a key role in driving collaboration across organisational boundaries and embedding agile ways of working.You’ll lead adaptive deployment planning, manage priorities and conflicts, and ensure changes are delivered at pace without compromising quality. You’ll support the development of strategies for MVP releases and iterative enhancements, working closely with service teams to realise benefits identified in business cases. You’ll also take ownership of your own learning and development, coaching and mentoring others in best practice for change and implementation.This role sits within the DWP Place team, an internal platform powered by ServiceNow. Knowledge of ServiceNow IT Service Management, HR Service Delivery, and Security models is preferred.Location: You’ll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you.Hybrid Working: We work a hybrid model - you’ll spend some time working at home and some time collaborating face to face in a hub.Pay: We offer competitive pay of up to £46,547Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%.Holidays: A generous leave package starting at 26 days rising to 31 days over time.You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.Benefits: We have a broad benefits package built around your work-life balance which includes:Flexible working including flexible hours and flex-friendly policiesTime off volunteering and charitable givingBring your authentic self to work with I Can Be Me in DWPDiscounts and savings on shopping, fun days out and moreInterest-free loans to buy a bike or a season ticketSports and social activitiesProfessional development, coaching, mentoring and career progression opportunitiesAwards & Culture:DWP recognised as 2024 Diversity Employer of the YearDiverse and Inclusive Leadership at Digital Leaders AwardsBest Place to Work in Digital category (Computing Digital Technology Leaders awards 2025)Recognised as one of the Best Public Sector Employers (2025 Women In Digital Awards)ProcessWe know your time is valuable so our application and selection process is two stages:Interview: A single stage interview online.