Talent.com
SecurityHQ
Customer Success AssociateSecurityHQ • Greater London, England, GB
Customer Success Associate

Customer Success Associate

SecurityHQ • Greater London, England, GB
30+ days ago
Job type
  • Full-time
Job description

This range is provided by SecurityHQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Description

As our Customer Success Associate, you’ll take ownership of day-to-day relationships across a portfolio of accounts, ensuring clients see measurable value from our services. You’ll play a key role in driving renewals, identifying growth opportunities, and coordinating with internal teams to deliver outstanding results.

We’re looking for someone who’s adaptable, proactive, and excited to help shape a newly established department. If you thrive in a fast-paced environment and enjoy solving problems collaboratively, we’d love to hear from you.

This is a hybrid role located in our Canary Wharf office.

Responsibilities

  • Acting as the main point of contact for your assigned accounts
  • Understanding client goals and creating tailored success plans
  • Supporting Quarterly Business Reviews (QBRs) with insights on posture, risk, KPIs, and improvement actions
  • Building and executing renewal strategies, forecasting risks, and ensuring timely renewals
  • Spotting upsell and cross-sell opportunities
  • Driving product adoption and engagement using proven playbooks
  • Preparing clear executive updates and contributing to QBR materials
  • Championing service value and client satisfaction

About SHQ

SecurityHQ is a global cybersecurity company. Our specialist teams design, engineer and manage solutions that do three things: Promote clarity and trust in a complex world. Build momentum around improving security posture. And increase the value of cybersecurity investment within organizations. Free from limitations, and inclusive of all requirements, we focus on defending today, while mitigating the risks of tomorrow. And into the future. Our solutions are tailored to our customers and their unique context. Around the clock, 365 days per year, our customers are never alone. SecurityHQ – We’re focused on engineering cybersecurity, by design.

Job Reference Number

UK001

Qualifications

  • 1–3 years’ experience in Customer Success or Account Management (Within the Cyber space)
  • Strong communication skills, with confidence in executive-level and technical conversations
  • Experience supporting renewals and structured success planning in the Cyber space.
  • Familiarity with cybersecurity concepts such as SIEM and EDR, and managed security services

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Customer Service

Industries

IT Services and IT Consulting, Computer and Network Security, and Technology, Information and Media

#J-18808-Ljbffr
Create a job alert for this search

Customer Success Associate • Greater London, England, GB

Similar jobs

Customer Success Manager

AnimaGreater London, England, GB
Full-time

Hi, I’m Shun, founder and CEO of Anima.I left my career as a doctor because I was tired of seeing patients die from delays and misdiagnosis.Our mission is to deliver precision medicine to anyone, a... Show more

 • Promoted

Customer Success Manager

FeefoGreater London, England, GB
Full-time

Feefo helps both consumers and businesses make the right decisions.Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and dis... Show more

 • Promoted

Customer Success Manager

JobtailorGreater London, England, GB
Full-time

Support the Customer Success team in providing prompt and quality service, including support with building profiles for our top partners when they join the platform.Managing live chats within the S... Show more

 • Promoted

Strategic Customer Success Architect for Streaming & Cloud

IBMGreater London, England, United Kingdom
Full-time

Confluent is seeking a Customer Success Technical Architect (CSTA) in the United Kingdom to act as a trusted technical advisor for our enterprise customers.You will guide architectures, patterns, a... Show more

 • Promoted

Customer Success Lead for Verification & Growth

Regenified, LLCGreater London, England, GB
Full-time

Regenified, LLC is seeking a Customer Success Manager in Greater London to champion customer relationships and ensure their experience throughout the verification journey.You'll guide customers, re... Show more

 • Promoted

Customer Success Manager

SidetradeGreater London, England, GB
Full-time

As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade’s AI solutions deliver measurable business valu... Show more

 • Promoted

Hybrid SaaS Customer Success Manager – Onboarding & Training

Group GTIGreater London, England, GB
Permanent

A leading recruitment technology company is seeking a Customer Success Manager in the UK for a hybrid role involving platform onboarding and client training.You will work closely with customers to ... Show more

 • Promoted

Customer Success Manager

PULL UP LTDGreater London, England, GB
Full-time

Help our event organizers succeed by providing exceptional support and guidance.You'll be the primary point of contact for key accounts, ensuring they get maximum value from our platform.Manage rel... Show more

 • Promoted

Customer Success Manager (£70,000 - £80,000 + OTE) at Hook

Jack and Jill AIGreater London, England, GB
Full-time

Hook - Series A AI startup backed by Balderton Capital and Lightspeed.Join a high-growth AI company redefining revenue prediction and customer loyalty.As a Customer Success Manager, you will partne... Show more

 • Promoted

Global Onboarding Architect & Customer Success Lead

Boostbar, Inc.Greater London, England, GB
Full-time

A growing tech organization in Greater London seeks a Customer Success Manager to oversee the onboarding of new UK accounts.This role involves managing the deployment of retail technology, coordina... Show more

 • Promoted

Customer Success Manager

Extech 2000 Limited.Croydon, England, GB
Full-time

Exciting company with great career progression and fab offices.You are success-driven, fast-paced, work well in a diverse team, enjoy dynamic and changing environment and can adjust priorities on-t... Show more

 • Promoted

Customer Success Manager

D2LGreater London, England, GB
Full-time

D2L is a cloud company that is modernizing education and building the Future of Work.The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at... Show more

 • Promoted

Customer Success Associate

PodLondon, England, GB
Temporary

Salary: up to 30k per annum | 6 month fixed-term contract.Leading the way in electric vehicle charging, we\'ve been at the forefront of adoption in the UK since 2009.With over 250,000 charge points... Show more

 • Promoted

Associate Technical Customer Success Manager

LexisNexis Risk SolutionsLondon, England, GB
Full-time

Associate Technical Customer Success Manager.Direct message the job poster from LexisNexis Risk Solutions.LexisNexis Risk Solutions is the essential partner in the assessment of risk.Within our Bus... Show more

 • Promoted

Customer Success Manager Customer Success London, United Kingdom

Deskpro LtdGreater London, England, GB
Full-time

Deskpro is a leading provider of helpdesk software, offering an omnichannel customer support platform that empowers organisations to manage their customer communications efficiently.With a robust s... Show more

 • Promoted

Customer Success Manager (Corporate)

BetterCloudGreater London, England, GB
Full-time

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision‑making.With market intelligence and search built on proven AI, AlphaSense delivers insights that matt... Show more

 • Promoted

Customer Success Manager

Feefo Holdings LimitedGreater London, England, GB
Full-time

Feefo helps both consumers and businesses make the right decisions.Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and dis... Show more

 • Promoted

Customer Success Manager

SyntassoGreater London, England, GB
Full-time

Unlock the Future of Platform Engineering with Us.Imagine helping thousands of engineers build and run platforms that deliver securely and quickly, helping their teams ship real value.At Syntasso, ... Show more

 • Promoted

Customer Success Manager I

CompTIAGreater London, England, GB
Full-time

CompTIA is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and ... Show more

 • Promoted

Customer Success Manager

Attio LtdGreater London, England, GB
Full-time

Attio is on a mission to redefine CRM for the AI era.We're building the first AI-native CRM — designed for the most ambitious go-to-market teams.We recently announced our $52M Series B, led by GV (... Show more