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Mountain Warehouse
UK Team Leader (Chain 1 & 5)Mountain Warehouse • Turves Green, England, GB
UK Team Leader (Chain 1 & 5)

UK Team Leader (Chain 1 & 5)

Mountain Warehouse • Turves Green, England, GB
30+ days ago
Job type
  • Part-time
Job description

Join to apply for the UK Team Leader (Chain 1 & 5) role at Mountain Warehouse

Description

Team Leader - 16 Hours minimum + Overtime when available

Application Deadline: 5 December 2025

Department: UK Retail

Location: Longbridge (LGB)

Compensation: £12.82 / hour

Description

Team Leader - 16 Hours minimum + Overtime when available

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

  • Leadership & Team Development: Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
  • Drive continuous growth by coaching, training, and mentoring your team.
  • Keep your team informed and engaged through clear, open communication.
  • Empower your team with up-to-date product knowledge to meet customer needs confidently.
  • Operational Excellence: Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
  • Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
  • Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
  • Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
  • Sales & Performance: Motivate your team to meet and exceed sales targets and KPIs.
  • Identify growth opportunities for team members and suggest strategies for their development.
  • Customer Experience: Set the standard for exceptional customer service and ensure it’s delivered consistently.
  • Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
  • Represent the Mountain Warehouse brand with enthusiasm and professionalism.
  • Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We Would Love To Meet Someone Who Is

  • Passionate about delivering outstanding customer service.
  • A confident and reliable motivator, with a talent for inspiring others.
  • Experienced in all areas of retail, from stock control to visual merchandising.
  • A strong communicator who can engage at all levels and provide constructive feedback.
  • Proactive and results-driven, with a track record of setting and achieving goals.
  • Approachable, trustworthy, and a natural team player.
  • Skilled at problem-solving within company guidelines and policies.

What’s in it for you?

  • Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
  • 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
  • 28 days annual leave, including Bank Holidays
  • Access to Employee Assistance Programme, and a Colleague Hardship Scheme
  • Generous Colleague Referral Incentive
  • Auto-enrolment Pension scheme
  • A stable, successful and supported environment
  • Length of service awards

Seniority level

  • Mid-Senior level

Employment type

  • Part-time

Job function

  • Information Technology
  • Retail

Referrals increase your chances of interviewing at Mountain Warehouse by 2x

Coventry, England, United Kingdom

West Midlands, England, United Kingdom

Birmingham, England, United Kingdom

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UK Team Leader (Chain 1 & 5) • Turves Green, England, GB

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