One Stop - Shift Leader

Join to apply for the One Stop - Shift Leader role at One Stop Stores Ltd.

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast‑paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean, full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on‑the‑job coaching and feedback. You will have a great understanding of how your store performs and be the specialist in delivering practical actions for its improvement, taking a hands‑on approach. With your guidance, the store will always remain a safe place to work and shop.

Key responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Open and close the store, complete duty cover, and make decisions that are right for customers, colleagues, and safety
• Be the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
• Support the Store Manager to coordinate seasonal, community and charity events, creating an inclusive atmosphere
• Ensure the store is always clean, tidy, and well presented
• Prioritise the replenishment of products that matter to customers
• Ensure point‑of‑sale and shelf‑edge labels reflect good standards
• Take immediate action for any overcharges and prevent recurrence
• Proactively manage queues to deliver a great shopping experience
• Co‑ordinate colleagues, ensuring they deliver daily priorities and have breaks at the right time around trade patterns
• Be knowledgeable about the store and coordinate practical actions for improvement
• Follow company health‑and‑safety routines and ensure colleagues do the same
• Deliver communication to the team, keeping them well informed
• Identify ways to simplify operations and share ideas with the Store Manager
• Put the customer first and consider them in everything you do
• Be readily available to resolve customer queries, leaving them smiling
• Adjust the service you give each customer to meet their needs
• Recognise and celebrate colleagues who provide great service
• Understand obstacles to great service and help remove them
• Resolve colleague queries in the absence of the Store Manager, escalating when appropriate
• Ensure the store is staffed appropriately, reacting to short‑term absences by securing cover for shifts
• Act as a recognised keyholder for the store, attend alarm call‑outs to ensure safety and security
• Monitor and act on internal communications, ensuring timely action and keeping colleagues informed
• Co‑ordinate colleagues to meet customer and store needs, feeding back to the Store Manager about colleague issues
• Balance time across service and replenishment areas
• Support the Store Manager in managing in‑store absences, ensuring return‑to‑work interviews and absence triggers are handled per policy
• Build meaningful relationships with the Area Manager and People Partner, escalating relevant issues promptly and seeking support when needed
• If this store has a Post Office Local, manage day‑to‑day post office operations and obtain required background checks; failing checks may result in removal of the job offer

Benefits

Flexible Working

We welcome discussions about flexible working to support life stages and personal commitments.

One Stop Benefits

We offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.

Community Involvement

We support local charities and groups through partnerships with FareShare and Olio, raising over £10.4 million and donating 1.6 million meals.

Diversity & Inclusion at One Stop

Everyone is welcome. We are an inclusive workplace celebrating diverse backgrounds, perspectives, and experiences.

Disability Confident Leader (Level 3)

We provide reasonable adjustments throughout recruitment, including interviews, to ensure all candidates have a fair chance. For more information, please click here.

Colleague Networks

Our six colleague networks—Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women—foster a safe, supportive environment. For more information, please click here.

One Stop has the right to withdraw the vacancy before the closing date if a successful application is received prior to that date.

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