Integrated Metering Alliance (IMA) is part of Anglian Water’s Embedded Alliance. IMA provides new and replacement meters, water‑saving initiatives and develops new ways to better service our customers. This area has a range of roles from operational frontline work to project management, data analysis and more.
Location: Huntingdon (office based)
Contract: Permanent (full‑time, with flexibility for part‑time)
Salary: Dependent on experience
At Anglian Water our values are that together we will: Build trust, do the right thing, and we are always exploring.
What you will be doing as a Customer Care Analyst?
This role is fundamental to the success of IMA. It will play a critical role in the management of complaints for the delivery areas, ensuring processes are adhered to, completing right‑first‑time and minimising rework and return visits. It will take a key role in ensuring IMA achieves our ODI obligations with a prime focus on CMEX & RMEX.
The role requires strong organisational and analytical skills for effective and efficient resolution of verbal and written complaints. You will need a customer‑centric attitude and a passion for customer service delivery, as well as the ability to report on complaint volumes and trends to support continuous improvement.
You will be an expert in the use of SAP, enhancing processes and procedures and embodying our "Make Today Great" values to deliver a first‑class service to internal and external customers and meet our CMeX and RMeX targets.
Key Responsibilities:
What skills and behaviours we need from you?
Why Anglian Water?
Alongside our great benefits you will be part of a supportive team based in Huntingdon providing all the support and development you need.
Closing date: 12th January 2026
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Customer Care Analyst • Huntingdon, England, GB
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