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E-Frontiers
IT Helpdesk Support contractE-Frontiers • Greater London, England, GB
IT Helpdesk Support contract

IT Helpdesk Support contract

E-Frontiers • Greater London, England, GB
30+ days ago
Job type
  • Full-time
Job description

Direct message the job poster from E-Frontiers

Senior Infrastructure Recruitment Consultant at E-Frontiers Ltd

Key Responsibilities

  • Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
  • Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.
  • Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
  • Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
  • Troubleshoot and resolve hardware, software, and network‑related issues on Windows client/server systems.
  • Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading.
  • Assist in user onboarding and offboarding, ensuring secure and compliant technology setup for new and departing employees.
  • Maintain accurate documentation for incidents, processes, and configuration changes.
  • Collaborate with infrastructure, networking, and application support teams to ensure seamless IT service delivery.
  • Participate in internal audits, system reviews, and ongoing service improvement initiatives.

Required Skills and Experience

  • Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
  • Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms.
  • Experience with Manage Engine, WSUS, and automated software deployment.
  • Basic PowerShell scripting for user and system administration.
  • Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.
  • Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
  • Understanding of ITIL service management processes and ticketing systems.
  • Understanding of AGILE work methodology.
  • Excellent communication and interpersonal skills; proven ability to support high‑profile users in demanding environments.
  • A proactive and customer‑oriented approach to technical problem solving.

Additional Information

  • Seniority level: Mid‑Senior level
  • Employment type: Contract
  • Job function: Information Technology
  • Industries: Desktop Computing Software Products

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IT Helpdesk Support contract • Greater London, England, GB

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