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Customer Support AdvisorHandepay • Haydock, England, GB
Customer Support Advisor

Customer Support Advisor

Handepay • Haydock, England, GB
30+ days ago
Job type
  • Full-time
Job description

Customer Support Advisor

Location: Haydock, Merseyside

Base pay range: $24,055.00/yr - $24,055.00/yr

Your role will be to provide customer service to existing customers.

Key responsibilities:

  • Take ownership of queries from existing customers about their card payment facilities
  • Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
  • Provide technical support for Ecommerce and Virtual Terminal customers
  • Follow the procedures provided to you by your Manager and Senior Member of the Team
  • Develop an understanding of the card market and industry standards

To succeed you’ll have:

  • Team player with clear focus on providing excellent customer service
  • Tolerant and empathic communicator with confident telephone manner
  • Takes ownership of queries, problems and projects and manages to resolution
  • Able to manage own workload and work unsupervised if necessary
  • PC Literacy – use of in-house database and MS Office applications
  • Attention to detail

Benefits

  • 25 days annual leave, plus 8 UK bank holidays
  • Contributory pension scheme
  • Life assurance
  • Full training provided. Plus ongoing training and support

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Customer Service and Administrative

Our contracted working hours are 36.25 per week, Monday to Friday 9am-5.15pm.

Apply today for this fantastic opportunity to join a market leader!

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Customer Support Advisor • Haydock, England, GB

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