Murex Support Lead - City of London/Corporate Investment Bank

Overview

Murex Support Lead - City of London/Corporate Investment Bank

Working for a Corporate Investment Bank in the City of London, you will operate as a key member of the Murex Support Team, providing expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.

Key Responsibilities

• Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
• Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
• Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
• Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
• Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
• Maintain and update support documentation, knowledge bases, and runbooks.
• Participate in environment management (refreshes, patching, configuration) as required for support continuity.
• Support release management by validating and testing new Murex releases or patches from a support perspective.
• Contribute to continuous improvement of support processes, automation, and monitoring tools.
• Be nimble to work on projects and BAU support issues, as part of a team and as an individual contributor.
• Demonstrate a strong sense of urgency to ensure key issues are managed and fixed within defined SLAs.
• Manage and contribute to the Issue tracker, keep the board up to date, and ensure issues are accurately tracked.
• Communicate clearly (oral and written) as a core requirement for the role.

Urgency on business-related issues and management of business expectations.

Main Areas

• Support the Global Markets, Commodities business in Murex.
• Market data (real-time contribution, end of day) for assets.

The team will also ensure support and maintenance of all its development and work within an agile framework (ceremonies – standups, prioritization, internal support catch-up).

What Add Value

• User needs collection and anticipation; analysis and definition of required specifications.
• Provide multiple solution proposals and studies to facilitate strategic decisions.
• Implementation and delivery of retained solutions; support and documentation; bug tracking and continuous software evolution.
• Recommendations regarding architecture, technologies, and IT solutions; problem solving and escalation.
• Training and skills assessments at regular intervals.

Reporting

• Timely progress updates to direct management as deemed necessary.

Key Skills (Mandatory)

• At least 8-10 years’ experience with Murex in a Support role, with a BA background, and deep troubleshooting expertise.
• Experience implementing and supporting Murex v3.1, Front Office; lower versions are not acceptable.
• Experience implementing both Linear and Non-Linear Products in Murex.
• Ability to build multiple strategies/payoffs as per business needs.
• Strong exposure to the Front Office Module in Murex.

Key Skills (Additional)

• Simulations, Market Data, Pre-trade debugging of pricing for FO, and Workflows – exchange integration with Murex.
• CICD is a must-have.

Note: above list is not exhaustive but contains Must-have skills.

Personal Skills

• Strong analytical and problem-solving abilities.
• Calm under pressure with a sense of urgency for critical incidents.
• Excellent communication, able to explain technical issues to non-technical users.
• Team player, proactive, detail-oriented, and committed to continuous improvement.
• Ability to work independently and quickly process information.
• Strong interest in the global markets business; fast learner and proactive.
• Effective business- and technical-oriented communication; ability to work with geographically distributed stakeholders.
• Lead on issues with vendors and coordinate resolution with external teams.
• Proactive versus reactive; regular follow-up with users and timely updates.

Additional Skills

• Agile methodologies, Sprints, Kanban, DevOps; stakeholder management with senior management.
• Experience working with Banks and Financial Institutions; ability to work in a demanding environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Banking and Investment Banking

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