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Cobalt Recruitment
Regional Resident Services Manager - Build to RentCobalt Recruitment • England, GB
Regional Resident Services Manager - Build to Rent

Regional Resident Services Manager - Build to Rent

Cobalt Recruitment • England, GB
30+ days ago
Job type
  • Full-time
Job description

Regional Resident Services Manager - Build to Rent

We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential Build to Rent communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance management skills.

As a key member of the Resident Services leadership team, you will build high-performing site teams, drive service excellence, and ensure your regional cluster delivers strong operational, financial, and customer outcomes.

Key Responsibilities

Leadership & Team Development

  • Lead and develop Resident Services teams across multiple sites, fostering a high-performance culture.
  • Conduct regular performance reviews and support career development plans.
  • Drive collaborative working practices and champion a positive organisational culture.
  • Support recruitment, onboarding and training within the region.
  • Deliver regional income targets and proactively manage expenditure.
  • Analyse performance metrics to optimise rental performance.
  • Support budget setting, financial reporting and business case preparation for capital investment.
  • Ensure procurement and supplier management policies are followed.

Property, Safety & Compliance

  • Oversee building compliance, health & safety, fire safety and statutory requirements across the portfolio.
  • Conduct regular building inspections and escalate issues as needed.
  • Support the effective management of damp, mould and condensation cases.
  • Work closely with Facilities Management teams to ensure safe, well-maintained buildings.

Resident Experience

  • Guide onsite teams to deliver outstanding resident service standards.
  • Lead on escalated complaints, customer recovery and service improvements.
  • Use customer feedback and survey results to inform local service strategies.
  • Support community events, resident engagement and tenancy-related matters.

Operational Excellence

  • Ensure teams follow operating procedures and data governance standards.
  • Use operational metrics to manage workload, risks and priorities.
  • Drive continuous improvement initiatives and contribute to policy development.
  • Conduct regular audits, ensure effective void management and support mobilisation of new schemes.

Reporting & Performance

  • Prepare regional reports, KPI analysis and updates for senior leadership.
  • Monitor site performance and guide managers on improvement actions.
  • Ensure compliance management systems and reporting tools are used effectively.

Other Requirements

  • Participate in the out-of-hours escalation rota.
  • Lead or contribute to cross-regional projects.
  • Travel regularly between sites.
  • Provide cover for site and senior managers when required.

Skills, Experience & Attributes

  • Experience in residential property management, hospitality operations or a similar multi-site role.
  • Strong leadership ability with experience managing and developing teams.
  • Knowledge of operational, financial and compliance management in a customer-focused environment.
  • Highly organised, commercially aware and comfortable making decisions in complex situations.
  • Excellent communicator with strong stakeholder management skills.
  • Proficient in Microsoft Office and able to use property management/CRM systems.
  • A proactive mindset, focused on continuous improvement and operational excellence.

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Regional Resident Services Manager - Build to Rent • England, GB

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