Head of JOC and JOC Operational Support, EMEA

Head of JOC and JOC Operational Support, EMEA

Purpose of the Role – To coordinate incident plans/responses and collaborate with various stakeholders through the use of various data resources.

Accountabilities

• Monitoring real‑time security incidents and emergencies that may impact the bank’s assets, colleagues and customers through the use of various security systems and tools.
• Developing and coordinating a unique response and contingency plan for each case through effective deployment of resources and personnel.
• Collaboration with teams across the bank, including the security operations team, facility management team and external security vendors, to provide time‑efficient communication and responses to incidents and emergencies.
• Implementation and execution of security policies and procedures in the event of security incidents and emergencies.
• Execution of training and drills for Joint Operations Centre colleagues to prepare and upskill them in the event of an emergency.
• Collecting data from sources including intelligence reports, diverse types of media and operational news to update situational awareness databases and track progress of operations.

Qualifications

• Delivering all areas of the Incident Management Standard and ensuring they are implemented as a consistent and consolidated set of processes within the region.
• Leading Barclays and its constituent Divisions and Business Units to develop and maintain the elements necessary for a robust Security Incident capability within the region.
• Providing a specific focus on supporting the Business Units across Barclays within EMEA to maintain an internal incident response mechanism that links to the Barclays‑wide response requirements.
• Accountable for establishing and maintaining the Security Incident Management, prompt escalation, plans and preparedness and response capabilities in the EMEA to support the global CSO remit.
• Directing incident response across security risks, geo‑political and physical events and disruptions to ensure a prompt appropriate response and collaboration across Incident Management Teams.
• Supporting Cyber Incident management to resolve security incidents and mitigate risk.
• Excellent knowledge of corporate, regional and global security risk management, including cyber incident management at a senior level.
• Knowledge of Incident management theory (e.g. Command, Control and Coordination structures, incident management communications, exercise management, etc.).
• Knowledge of operational incident handling processes and, ideally, experience of incident handling in an operational environment.
• Sound understanding of resilience and recovery.
• Skilled in the conduct of threat assessments and handling “intelligence” information.
• Familiarity with Technology, Physical Security, Information Security, Reputation Management and Real Estate to address specific risks and incidents in these areas.

Director Expectations

• To manage a business function, providing significant input to function‑wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business‑wide.
• Manage the direction of a large team or sub‑function, leading other people managers and embedding a performance culture aligned to the values of the business; or for an individual contributor, lead organization‑wide projects and act as a deep technical expert and thought leader.
• Train, guide and coach less experienced specialists and provide information affecting long‑term profits, organisational risks and strategic decisions.
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function‑wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub‑function.
• Escalate breaches of policies / procedures appropriately.
• Foster and guide compliance, ensuring regulations are observed and relevant processes are in place to facilitate adherence.
• Focus on the external environment, regulators and advocacy groups to monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up‑to‑date sector / functional knowledge and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/sensitive situations.
• Exercise management authority to make significant strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions / business divisions.
• Mandated as a spokesperson for the function and business division.

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