Outbound Administrator

Job ID: 6647 | Location: Rochdale, Rochdale Logistics Centre, DACHSER Ltd. | Work Model: Full-Time | Contract Type: Permanent | Job Category: Land Transport / Freight Forwarding

Role: Outbound Dispatcher

Contract: Permanent

Hours: Monday – Friday 0730-1630/1130-2030 (Rotating)

Location: Rochdale

Why Join DACHSER?

At DACHSER, we’re a global family powering over 83 million shipments every year -from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods - we keep the world connected.

What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.

Purpose Of the Role:

To deliver a customer focused quality service to meet customer needs and requirements. Adhere to local production quality control tools to maximise profit, quality of service and contribute to the strategic vision of the branch.

Responsibilites

• Maintain high-quality standards and always deliver excellent customer service.
• Respond efficiently to customer and network requests related to export operations, providing cost-effective solutions while ensuring operational and service deadlines are met.
• Ensure compliance with all standard operating procedures and internal policies.
• Translate and analyse customer requirements to deliver effective operational solutions and maintain high service standards.
• Manage suppliers proactively to minimise costs and optimise service quality.
• Identify opportunities to maximise profit without compromising operational quality or customer satisfaction.
• Collaborate effectively with other departments across Rochdale, the UK, and other network branches to maintain strong working relationships.
• Monitor and maintain network quality targets to ensure operational excellence.
• Maintain domestic gross profit margins (CM3) across operational cost centres.

The Ideal Candidate Will Have

• Understanding of European routes, regions, and operations. (Desirable)
• Commercial awareness with the ability to maximise profit while maintaining quality.
• Able to manage multiple tasks and meet deadlines accurately.
• Calm under pressure and able to prioritise effectively.
• Committed to delivering excellent customer service.
• Clear and professional communicator, verbally and in writing.
• Proactive problem solver with strong judgement.
• Good understanding of European road freight operations.
• Strong attention to detail and accuracy.
• Organised and able to manage high volumes of customer requests.
• Able to work independently and take ownership of tasks.
• Confident using standard software and capable of quickly learning new systems or tools as required

Benefits That Support You

At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:

• Free Car Parking - hassle-free parking every day, so your commute is stress-free.
• 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
• Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
• Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
• Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
• Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
• Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
• Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
• Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Join Our Inclusive Family

At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business - and we can’t wait to meet you.