Customer Service Adviser (Insurance)
Employment Specialists • Colchester, Essex
30+ days ago
Salary
£25,000.00–£27,000.00 yearly
Job type
- Permanent
Job description
What you'll be doing
- Handling incoming calls and emails and providing a great customer experience
- Providing motor and home insurance quotations and converting quotes into new business
- Processing policy changes, updates and general insurance transactions
- Supporting renewals and helping retain existing customers
- Spotting opportunities to cross-sell additional products and introduce customers to a Financial Adviser when relevant
- Keeping customer records up to date on the CRM system (Microsoft Dynamics)
- Supporting proactive outbound activity to generate new opportunities
What we're looking for
- Experience in motor and home insurance (commercial exposure is a bonus, but not essential)
- Confident, friendly communication skills (phone, email and face-to-face)
- A genuine "can-do" attitude and pride in delivering excellent service
- Organised, reliable and able to manage your own workload and deadlines
- Comfortable using IT systems/CRM and happy learning new products and processes
- Minimum 5 GCSEs (or equivalent), including Maths and English
Benefits
- Full training and development (technical + sales skills)
- Support with CII qualifications
- Supportive, friendly team environment
- 25 days holiday + bank holidays
- Free parking
- Company pension scheme