The Just Recruitment Group Ltd is currently recruiting for a Service Helpdesk Coordinator for their client based in Great Dunmow, Essex, who are a leading producer of specialist equipment worldwide.
Operational hours Monday to Friday 8.00am - 6.00pm
(Rota for alternate working either 8.00am - 5.00pm or 9.00am - 6.00pm)
1 weekend in 4 (Saturdays 8.00am - 4.00pm and Sundays 8.00am - 1.30pm) paid at time and a half.
Duties will include:
* Role will involve receiving calls from customers to report breakdowns
* Receiving and processing parts orders
* Update Key Account call reports as required
* Invoicing third party contractors when required for service/installation works
* Dispatch calls to Field Service Technicians
* Raise quotations and chase when outstanding
* Issuing of daily/weekly call reports to relevant customers
* Raise purchase orders as required
Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
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