IFA Administrator

IFA Administrator Location: Liverpool Salary: £25,000-£32,000 DOE Employment Type: Full-time, Permanent About the Firm Our client is a well-established, independent financial advisory firm with a strong reputation for delivering personalised, high-quality financial advice. Specialising in pensions, investment planning, and inheritance tax strategy, the firm works with individuals to develop solutions that support their long-term financial wellbeing. The team operates to the highest professional and regulatory standards, with a genuine commitment to achieving good outcomes for every client in line with FCA Consumer Duty principles. Role Overview This is an excellent opportunity for an experienced IFA Administrator to join a supportive and professional team. The successful candidate will provide comprehensive administrative support to financial advisers and clients across the full client lifecycle — from new business processing through to ongoing servicing and annual review activity. The role demands strong organisational skills, a high degree of accuracy, and the ability to communicate confidently with both clients and providers. Key Responsibilities New Business Processing: Prepare, process, and submit new business applications across a range of product types and wrappers, including pensions, ISAs, investments, bonds, and protection, ensuring all cases are handled accurately and within required timescales. Client Servicing & Reviews: Manage the ongoing client servicing cycle, preparing valuations and review packs ahead of adviser meetings and following up on resulting actions through to completion. Provider & Platform Liaison: Liaise with providers and platforms to obtain illustrations, valuations, and policy information; submit letters of authority; and chase outstanding requirements to ensure timely progression of all cases. Client File Management: Maintain accurate, complete, and up-to-date client records on the back-office system, ensuring files are audit-ready and reflect consistently high standards of record-keeping. Communication & Client Support: Serve as a key point of contact for client and provider queries, responding in a timely and professional manner while keeping advisers informed to ensure smooth workflow management. Consumer Duty Compliance: Ensure all administrative activity supports positive client outcomes in line with the FCA's Consumer Duty principles, maintaining transparency, fairness, and a client-first approach throughout. Regulatory & Compliance Adherence: Carry out all work in accordance with FCA regulations, internal procedures, and company policy, maintaining a high standard of professionalism at all times. Team Collaboration: Work closely with advisers, paraplanners, and the wider team to ensure seamless client service delivery, providing support where required and contributing positively to team operations. Key Requirements Experience & Background Solid, well-rounded experience as an administrator within a UK IFA or wealth management firm. Hands-on experience administering a broad range of products and wrappers, including pensions, ISAs, investments, bonds, and protection. Confident managing both new business and ongoing client servicing and review activity from end to end. Practical experience using back-office systems and provider or platform portals. No formal qualifications are required, though a genuine enthusiasm for professional development is valued, and study support is available for those wishing to pursue further qualifications. Working knowledge of FCA regulations, including the Consumer Duty framework. Skills & Abilities Exceptional attention to detail, with a commitment to accuracy across all client-facing and regulatory work. Strong knowledge of IFA administration processes across pensions, investments, and protection products. Excellent written and verbal communication skills, with a professional and approachable manner. Well-developed organisational skills, with the ability to manage multiple concurrent cases and competing deadlines. Proficient in back-office and financial planning software as well as the Microsoft Office Suite. Personal Attributes A proactive and self-motivated individual with a high level of professionalism and integrity. Comfortable working both independently and as part of a collaborative team. A genuinely client-centric approach, with a focus on delivering an exceptional standard of service. Able to maintain accuracy and composure in a busy, fast-paced environment.