Sterling Lexicon is a leading provider of global mobility services. We manage all facets of our clients' mobility programs, while focusing on providing flexible solutions for corporate and U.S. government organizations worldwide.
Job Title Expense Management Consultant
Reporting To Service Delivery Manager – Expense Management
Key Responsibilities
Client Service Delivery
To develop relationship with clients and assignees
To set up Client and Assignee files in system
To understand and administer clients’ policies
To manage Client EM and own mailboxes to the highest standard and respond to queries and requests within 24 hours
To resolve client, assignee and third party queries per agreed service level agreements
To ensure any issues are promptly escalated where appropriate and that corrective action is taken
To audit claims and invoices for accuracy and approve per client policy
To add and maintain supplier address & contact details
To record approved claims and invoices onto system
To process payments in the bank in accordance with due dates
To prepare regular float and bank reconciliations in line with Client deadlines
To manage cash flow to the highest standard
To maintain all assignee files and trackers (allowances, budgets and utilities)
To manage and track assignees or third parties reimbursements and refunds
To follow exception process for all clients
To ensure all data in system is correct for accurate reporting
To log quality feedback from client/assignees in system
To audit and submit recharge invoices, backup and reporting to Clients as per agreed timetable
To generate management fee invoices and submit to Clients as per agreed timetable
To communicate with Client on float fluctuations and propose reviews where required to ensure continued funds availability
To support the team during peak periods
To support the Service Delivery Manager with implementations and with potential and existing Client meetings
Internal Duties
Ensure all client service level agreements are adhered to
Effectively work within the Organisation by providing support, where required, to all members of the Organisation
Work with and maintain operational procedures (both client and Organisation)
Assist in the development and training of colleagues
Ensure all work is completed on a timely basis
Escalate queries and issues to Manager for transparency and process improvements
Perform any other duties as may be required
Skills and Experience Required
Excellent verbal & numerical reasoning with excellent attention to detail
Can do attitude – Proactive, positive and personable
Team player
Resilient under stress
Organised and able to prioritise and work to tight deadlines
Passionate about providing excellent customer service and able to build strong relationships, internally and externally, with people of all levels
Innovative, able to challenge existing processes and to adapt to change
Honest and ethical approach to business
12 months experience of working in a pressurised team environment, ideally in a customer-focussed environment
Has gained personal insights through work or interests in the challenges of being in a foreign culture (e.g. through personal travel, living/working abroad/studying abroad or away from home)
Minimum of C pass or equivalent in English Language and Mathematics at ‘O’ level/GCSE
Basic accounting skills required
Good working knowledge of Office Word, Excel and Outlook
Technical competence in a European Language would be useful
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
Expense Management Consultant • Uxbridge
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