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Erin Associates
Application Support Analyst - ChorleyErin Associates • Chorley, Lancashire, UK
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Application Support Analyst - Chorley

Application Support Analyst - Chorley

Erin Associates • Chorley, Lancashire, UK
30+ days ago
Salary
£30,000.00 yearly
Job type
  • Full-time
Job description

Application Support Analyst – Chorley – Hybrid WorkingApplication Support | SQL Databases | Deployment | Configuration | Software SupportAre you a proactive and customer-focused Application Support Analyst looking to join a dynamic technical services team? This advanced solutions provider, based in Chorley, is seeking a motivated individual to support critical business systems for their clients. With a hybrid working model, you'll enjoy the flexibility of working remotely several days a week.Key Responsibilities:

  • Provide application support for critical business systems to business customers.
  • Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
  • Manage customer incidents, problems, and requests within strict Service Level Agreements (SLAs).
  • Respond to customer inquiries regarding the features and capabilities of supported applications.
  • Create both customer-facing and internal documentation, adhering to company standards.
  • Engage in Continual Service Improvement (CSI) activities to enhance service value.

Required Skills and Experience:

  • Ability to multi-task effectively in a high-pressure environment.
  • Experience of Software Development and Customer Support.
  • Experience with SQL databases.
  • Knowledge of System Monitoring Solutions.
  • Experience s...
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Application Support Analyst - Chorley • Chorley, Lancashire, UK

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