Talent.com
Grafton Group
Deputy Store Manager - Fulham NorthGrafton Group • City Of London, England, GB
No longer accepting applications
Deputy Store Manager - Fulham North

Deputy Store Manager - Fulham North

Grafton Group • City Of London, England, GB
30+ days ago
Job type
  • Full-time
Job description

The Deputy Store Manager plays a key role in supporting the Store Manager with the effective day-to-day operation of the store. You will help lead and motivate the team to deliver outstanding customer service, drive sales, and maintain high standards of store presentation and compliance. In the absence of the Store Manager, you will take full responsibility for store operations, ensuring all processes run smoothly and efficiently. This role requires strong leadership, organisational, and communication skills, with a focus on supporting team development and contributing to the overall success of the store.

Key Responsibilities:

  • Sales and Profit: Motivate and challenge the team to exceed store performance targets, driving sales and profit growth through effective decision-making and continuous improvement.
  • Customer Service: Engage with customers and colleagues to deliver outstanding service, enhance customer loyalty, and ensure a positive in-store experience.
  • Team Leadership and Development: Lead, train, coach, and empower team members to build a knowledgeable, motivated, and effective team that is aligned with company vision and values.
  • Store Operations and Compliance: Act as store leader in the absence of the Store Manager, ensuring the safety and wellbeing of customers and colleagues, and maintaining high standards of store presentation, merchandising, and cleanliness.
  • Process and Standards Management: Monitor and ensure adherence to in-store processes, trading standards, and legal requirements to protect the company’s reputation and customer confidence.
  • Product and Promotion Knowledge: Stay up to date with products, services, and promotions, and coach the team to provide tailored solutions for customers.
  • Stock and Inventory: Support stock control, deliveries, and inventory management to ensure product availability and minimise losses.
  • Communication and Reporting: Ensure effective communication within the team and with management, and assist with preparing reports on sales, stock, and team performance.
  • Problem Solving and Continuous Improvement: Address operational or customer issues promptly and identify opportunities to improve store processes and team performance.

Skills and Experience Required:

Essential:

  • Retail Experience: Previous experience in a store leadership or team leader role within a retail environment.
  • Leadership: Strong leadership and people management skills, with the ability to motivate, coach, and develop a team.
  • Customer Service: Proven ability to deliver excellent customer service and resolve customer queries or complaints.
  • Sales Focus: Experience supporting sales growth and achieving store targets.
  • Organisation: Excellent organisational and time management skills for managing store operations and colleague rotas.
  • Communication: Effective communication and interpersonal skills for working with colleagues, customers, and management.
  • Problem Solving: Ability to address and resolve operational and customer issues promptly.
  • Stock Management: Experience supporting stock control, deliveries, and inventory processes.
  • Compliance: Understanding of health and safety, trading standards, and company policy compliance in a retail setting.
  • Adaptability: Flexible and able to take responsibility for store operations in the absence of the Store Manager.
  • Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.

Desirable:

  • Recruitment and Training: Experience assisting with recruitment, training, and development of colleagues.
  • IT Skills: Proficiency in using retail systems and Microsoft Office applications.
  • Process Improvement: Experience identifying and implementing improvements to store processes or customer experience.
#J-18808-Ljbffr
Create a job alert for this search

Deputy Store Manager - Fulham North • City Of London, England, GB

Similar jobs

Deputy Store Manager

Whittard of ChelseaLondon, ENG, GB
Full-time

At Whittard of Chelsea, we’ve been inspiring moments of tea, coffee, and hot chocolate delight since 1886.Behind every store experience is a leadership team that brings our story to life-thro... Show more

 • Promoted

Store Sales Manager

Patek PhilippeLondon, ENG, GB
Full-time

Patek Philippe is the last family-owned independent Genevan Watch Manufacturer.We are seeking to recruit a full-time position at our flagship boutique on New Bond Street, London.Full-time, on-site,... Show more

 • Promoted

Deputy Store Manager: Lead, Inspire & Elevate Customer Experience

INDITEXGreater London, England, GB
Full-time

A leading global retail group is seeking a Deputy Manager to support store performance in Greater London.This role involves coaching teams, maintaining high operational standards, and driving a cus... Show more

 • Promoted

Old Queen Street Café - Deputy Manager

Mary Rush Care LtdCity of Westminster, England, United Kingdom
Full-time

Old Queen Street, London, SW1H 9HP, UK.In the heart of historic Westminster, Old Queen Street Café is a British brasserie offering refined food in a relaxed, elegant setting.Located moments from Pa... Show more

 • Promoted

Senior Deputy Store Manager

schuhCity of Westminster, England, United Kingdom
Full-time

We have an exciting opportunity for a.Coaching and developing your team to exceed every expectation.Encouraging the team to deliver the most exceptional shopping experience on the high street ensur... Show more

 • Promoted

Deputy Manager

The Parcel Yard, King's Cross StationGreater London, England, GB
Full-time

Join Fuller’s: Where the true you thrives and diversity is embraced.At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self.Our four core values – doing things the righ... Show more

 • Promoted

Deputy Manager

White StuffGreater London, England, United Kingdom
Temporary

Please, note this role is a 37,5 hours contract and weekend availability is required.White Stuff was established in 1985 through a simple idea.This idea grew and now we have shops and concessions i... Show more

 • Promoted

Store Manager

ASHKLondon, ENG, GB
Full-time

We are looking for an experienced and hands-on Store Manager to lead our premium retail and café concept store in Westfield.This role requires a strong leader who can manage both retail sale... Show more

 • Promoted

Deputy Manager

The Parcel YardGreater London, England, GB
Full-time

Join Fuller’s: Where the true you thrives and diversity is embraced.At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self.Our four core values – doing things the righ... Show more

 • Promoted

Deputy Manager

Iceland Foods Ltd.Greater London, England, GB
Full-time

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.We understand that success is achieved through our people, and we are search... Show more

 • Promoted

Deputy Showroom Manager

The Watches of Switzerland GroupGreater London, England, United Kingdom
Full-time

Do you have experience of motivating and developing a high performing retail team?.Do you see yourself growing and developing your career in luxury retail?.Can you build close relationships with cl... Show more

 • Promoted

Store Manager

Fight for SightLondon, GB
Full-time

Shop Manager Portobello (Full Time).Are you a dynamic, positive person looking for a retail role that's win-win?.We want your energy and enthusiasm, to help fulfil our mission to Save Sight.And in... Show more

 • Promoted

Deputy Manager - Full Time - Bow

H&T Group LtdGreater London, England, GB
Full-time

Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community?.Join H... Show more

 • Promoted

Store Deputy Manager: Lead People, Service & Style

MossGreater London, England, GB
Full-time

A leading menswear brand is seeking a Deputy Manager in Greater London.This role involves guiding the team to deliver excellent customer experiences while driving store performance through skilled ... Show more

 • Promoted

Deputy Manager

Heritage Pubs - Stonegate GroupBexleyheath, England, GB
Full-time

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply co... Show more

 • Promoted

Deputy Manager

Topps GroupIlford, England, United Kingdom
Full-time

Great choice, outstanding value, market leading customer service.But there's more too: for example, did you know just how ambitious and fast‑moving we are as a business? We are continuously investi... Show more

 • Promoted

Deputy Manager

Hollywood Bowl Group CareersGreater London, England, United Kingdom
Full-time

Join Hollywood Bowl Group as a Deputy Manager, in return you’ll get:.The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme.The opportunity to ea... Show more

 • Promoted

Deputy Store Manager: Lead, Grow & Earn Great Perks

Iceland FoodsGreater London, England, GB
Full-time

Iceland Foods is seeking a committed and passionate Deputy Manager to join our team in Greater London.You will collaborate with the Store Manager to lead the team, maximize profit, and ensure store... Show more

 • Promoted

Anthropologie Assistant Store Manager - Spitalfields, London

Anthropologie EuropeGreater London, England, GB
Full-time

Location: 18-28 Old Spitafields Market Brushfields St, London, E16AN United Kingdom.To achieve the Anthropologic mission of creating an 'unimagined store experience' by developing a store culture t... Show more

 • Promoted

Deputy Manager

Social Pub And Kitchen - Stonegate GroupGreater London, England, GB
Full-time

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply c... Show more